Revitalizing Customer Relationships Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeAccount Full time $90,000 - $120,000

Renewal Specialists drive business growth by optimizing customer relationships and identifying opportunities for upselling.

Key Responsibilities
  • Develop strategic renewal plans to retain and expand subscription revenue in existing accounts.
  • Collaborate with cross-functional teams to ensure seamless customer experiences and efficient deal desk support.
  • Maintain high on-time renewal rates and proactively identify lengthier renewal scenarios.
  • Update weekly renewal forecasts and report to management.
  • Work closely with Account Executives to promote upsells and new product adoption.
Requirements
  • 5 years of experience in renewals, sales, or account management at a SaaS company.
  • High proficiency in Salesforce.
  • 2+ years of experience managing Enterprise-level accounts.
Benefits

We offer a competitive compensation package, flexible work arrangements, and opportunities for professional development.

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