Team Leader
3 weeks ago
About Sg Fleet Australia Pty Ltd
We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.
Our Mission
We strive to provide exceptional customer service and support to our clients, while maintaining a strong focus on financial stability and compliance.
Job Summary
We are seeking a highly skilled and experienced Team Leader to join our Collections team. The successful candidate will be responsible for managing a team of customer service representatives, providing training and coaching to ensure excellent customer service and compliance with company policies and procedures.
Key Responsibilities
- Manage a team of customer service representatives to ensure excellent customer service and compliance with company policies and procedures.
- Provide training and coaching to team members to ensure they have the necessary skills and knowledge to perform their roles effectively.
- Develop and implement strategies to improve customer satisfaction and reduce debt levels.
- Monitor and report on team performance, identifying areas for improvement and implementing changes as necessary.
- Collaborate with other departments to ensure seamless communication and effective problem-solving.
Requirements
- Experience in managing a team of customer service representatives.
- Excellent communication and interpersonal skills.
- Ability to provide training and coaching to team members.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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