Senior Business Solutions Professional

2 weeks ago

Armidale, New South Wales, Australia beBeeSolutions Full time $110,000 - $135,000

**Job Overview**

We are seeking a skilled Solutions Analyst to join our team. As a Solutions Analyst, you will play a crucial role in deploying and managing the Medallia feedback platform for leading global companies.

In this position, you will partner with senior decision-makers at some of Medallia's largest clients on a mission-critical task—helping them improve in the eyes of their customers. You will work with cutting-edge technology and tackle real business problems, gaining exposure to software implementation and servicing to enhance a huge enterprise's customer experience.

This is an exciting opportunity to build a great company, awesome relationships and programs with our customers and colleagues, and contribute to building an exciting new industry.

Main Responsibilities:

  • Collect customer requirements and create technical specifications.
  • Configure the Medallia platform to meet customer requirements.
  • Support QA, client UAT, and launch processes.
  • Provide support in client meetings by leveraging in-depth knowledge of Medallia's platform capabilities.
  • Partner with client teams to resolve technical issues/inquiries.

Requirements:

  • 3+ years of experience successfully managing and retaining clients while leveraging software.
  • Education: BA/BS, with evidence of technical experience or equivalent work experience.

Preferred Qualifications:

  • Lightning-fast learner and great problem-solver.
  • Ability to work independently on low to medium complexity assignments.
  • Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders.
  • Ability to understand, synthesize, and translate between business problems and technical concepts.
  • Growth-minded; desire for continuous learning and proactively driving initiatives for improvement.
  • Thrive in a high-growth, fast-paced environment.
  • Exposure to common web technologies, such as JavaScript, XML, HTML, and CSS, and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.).
  • Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.).
  • Bachelor's degree in quantitative/analytical degree, such as engineering, computer science, statistics, or economics.
  • Experience working in one of the following industries: Software, Hospitality, Financial Services, Automotive, B2B, and/or Retail.

About Us:

We celebrate diversity and recognize the value it brings to our customers and employees. We are proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

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