
Enterprise Service Manager
7 days ago
We are a leading education provider offering teaching and non-teaching positions across our 80 schools and central office, serving around 43,500 students.
Our goal is to make our schools the first choice for families, students, and staff.
Key Responsibilities:
- Define and execute platform service vision and strategy for enterprise systems
- Lead outcome-oriented service roadmaps informed by customer insights and feedback
- Conduct research and consultation with stakeholders to define current and future product enhancements
- Ensure service design compliance with regulatory obligations and relevant policies
- Monitor product/service performance and assess it against key objectives
- Embed a service management culture within the wider team and lead service design activities
- Understand directorate and school needs to drive effective change and deliver customer-centric business outcomes
About You:
- Proven strategic skills and business acumen with demonstrated success in leading projects
- Strong problem-solving capabilities with experience in Agile and DevOps environments
- Excellent communication, stakeholder engagement, and management capabilities
- Ability to lead and influence without direct authority
- Demonstrated initiative, analytical, and problem-solving skills
What We Offer:
- Competitive remuneration
- Salary packaging
- Parental leave
- Flexible work arrangements
- Wellbeing programs
- Professional development opportunities
Achieve Success With Us
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