Customer Service Operations Coordinator

21 hours ago

Sydney, New South Wales, Australia Frasers Property Australia Full time

At Frasers Property Australia, we're seeking a skilled Shared Services Representative to join our Finance team. This role offers an exciting opportunity to deliver high-quality services to internal and external customers while contributing to the daily management of operational activities.

About the Role

We're looking for someone with Accounts Payable experience who can provide exceptional customer service while ensuring accurate and timely processing of transactions. As a key member of our Finance Shared Services team, you'll work closely with the Team Leader (Accounts Payable) to deliver services that meet or exceed expectations.

This is a 6-month fixed contract role with the potential to extend or transition to permanent employment. We're a dynamic organization with opportunities for growth and development, so if you're passionate about helping people and eager to learn, this could be the perfect opportunity for you.

Key Responsibilities
  • Delivering high-quality services to internal and external customers;
  • Interpreting and resolving first-contact enquiries;
  • Triaging, undertaking, referring, or escalating tasks;
  • Processing transactions consistently to set requirements;
  • Entering data and maintaining up-to-date records;
  • Facilitating the Team Leader's work allocation, performance analysis, and service improvements;
  • Supporting the Team Leader with IT to optimise the use of technology, and participating in projects and initiatives to drive improvements across the businesses.
Requirements

To be successful in this role, you'll need:

  • Relevant qualifications in business, administration or finance are preferred;
  • Demonstrated experience with Accounts Payable;
  • Experience within an ERP, SAP highly desirable;
  • Skills and aptitude for effective problem-solving;
  • A focus on helping people, and enthusiasm for your role;
  • Effective written and verbal communication skills;
  • Excellent time management and organisational skills, including multi-tasking.
About Us

Frasers Property Australia is a leading property developer with operations in 70 cities across 20 countries. We offer a range of benefits, including flexible work arrangements, additional purchased leave, and discounts at Frasers properties. Our employees enjoy industry-leading benefits that go beyond the ordinary, making us a great place to work.

Compensation and Benefits

The estimated salary for this role is around $65,000 - $80,000 per annum, depending on experience. We also offer a range of benefits, including:

  • Additional purchased leave program;
  • Flexible work policy, hybrid work model for most roles;
  • Discounts at Frasers including 50% off hospitality and discount on residential property purchase;
  • Multiple health & wellbeing benefits;
  • Dedicated learning & development programs;
  • Generous parental leave policy - 18 weeks paid parental leave & paid super;
  • Highly awarded workplace culture including WGEA 'Employer of Choice for Gender Equality';

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