Senior IT Service Delivery Manager

1 week ago

Sydney, New South Wales, Australia beBeeOperational Full time $130,000 - $145,000

As an experienced EUC Operations Manager, you will oversee the delivery of SD, EUC & IDAM services to a client.

Key Responsibilities
  • Ensure effective delivery of end-to-end run services, including 3rd parties, in line with SLAs and other contractual commitments and obligations.
  • Direct management of all run resources dedicated to the account and leadership of all resources assigned, including resource optimization.
  • Proactively monitor quality and client satisfaction.
  • Lead crisis management and effectively resolve day-to-day escalations associated with delivery quality issues and compliance requirements.
  • Drive communication and escalations on all Major Incidents.
  • Manage key risks/operational issues with the client.
  • Deliver all operational reporting to the account governance team.
  • Daily/Weekly/Monthly operational reviews across the account.
Requirements
  • 5-10+ years of experience within operations management with a proven track record in cost performance, delivery, and client management.
  • The ability to plan and manage operational processes for maximum efficiency and productivity.
  • Strong problem-solving and analytical skills.
  • Excellent communication and leadership skills.
  • The ability to work in a fast-paced, customer-driven environment and handle multiple priorities.
  • Good knowledge of financial and contract management.
  • Experience in stakeholder management, including conflict resolution.
  • Knowledge of latest technology trends, tools, and solutions.
  • Understanding of Cloud Infrastructure Services portfolio, sector offers, and market challenges.
  • ITIL v4 certification.
What We Offer
  • Opportunities for career growth and development.
  • A collaborative and dynamic work environment.
  • Competitive compensation and benefits package.
  • Recognition and rewards for outstanding performance.
How To Apply

Send your resume and cover letter to us. We look forward to hearing from you

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