Customer Service Expert

1 day ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $45,000 - $60,000

As a customer service professional, you will be the first point of contact for staff members, providing timely and clear advice through various channels.

The ideal candidate will have a degree in any field and relevant work experience in customer-facing roles or support functions. They should possess excellent communication skills, be able to handle complex inquiries, and have a proven ability to escalate issues when necessary.

In this role, you will:

  • Provide expert frontline support to staff, handling complex inquiries and contributing to a high-quality service experience.
  • Maintain and update our knowledge base, ensuring information is current and accurate.
  • Identify and escalate complex issues or unresolved inquiries to higher levels of support as needed.

To be successful, you will have a strong understanding of escalation procedures, excellent problem-solving skills, and the ability to work effectively in a team environment.

We value diversity and aim to build an inclusive environment that champions, embraces, and respects differences. We encourage applications from Aboriginal and Torres Strait Islander people and individuals with diverse backgrounds, cultures, and abilities.

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