Customer Service Advisor

6 days ago

Ballarat, Victoria, Australia beBeeCustomerService Full time $104,000 - $130,878

Delivering exceptional customer service is at the forefront of this role.

About the Job

As a key member of our Contact Centre team, you will provide advice, assistance and support to customers on behalf of one of our State Government Departments.

  • Provide top-notch service via phone, email and chat
  • Work collaboratively as part of a dynamic team to achieve common goals
  • Participate in ongoing training and development opportunities to enhance your skills and career prospects

This is a fantastic opportunity to develop your skills and expertise while making a real difference to people's lives.

At Serco, we value the unique skills and experiences people bring into our organisation. We provide a range of benefits to support our paramount commitment to staff wellbeing, including:

  • Fully paid, comprehensive on-the-job training at one of our dedicated training centres
  • Rewards and recognition program, including awards and retail discounts
  • Ongoing training tailored for your personal and career development goals, including opportunities outside your current team or location
  • A friendly and diverse team with inclusivity and care at the heart of everything we do
  • Access to our 24/7 Employee Assistance Program, including immediate mental health and counselling support

We require employees to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. You will also need to complete pre-employment checks including relevant security clearances, and psychometric profiling and be an Australian Citizen.

About Us

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, justice, immigration, healthcare, facilities management and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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