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Incident Management Leadership Position
2 weeks ago
The role of Incident Management Leadership Position involves leading a team of incident managers in resolving IT incidents efficiently. As a technical team lead, you will ensure the implementation of best practices in incident management.
About Our CompanyZone IT Solutions is an Australian recruitment company specializing in digital, ERP, and IT services. We provide flexible and efficient solutions to organizations requiring IT experts.
Key Responsibilities- Lead a team of incident managers in resolving IT incidents.
- Develop and implement incident management strategies.
- Bachelor's degree in Information Technology or a related field.
- Minimum 5 years of experience in IT service management and incident management.
- Proven leadership experience in managing a team of incident managers.
- Strong knowledge of the ITIL framework and incident management processes.
- Experience with incident management tools such as ServiceNow, Remedy, or JIRA.
