Incident Resolution Lead

Job DescriptionThis role is part of our Cloud Infrastructure Services practice, which brings together the right technology, processes, and culture to deliver business agility and cost reduction to clients. As an Incident Resolution Lead, you will be responsible for developing strong relationships with key stakeholders, liaising with customers and resolver...

Unlocking Business Value Through Technical ExcellenceAbout the RoleWe are looking for a skilled Technical Service Manager to lead and direct Major Incident Resolution sessions with multiple service partners.You will liaise with customers and resolver teams to determine priorities, resourcing, and timeframes.Foster strong relationships with stakeholders...

About the OpportunityAt Bendigo & Adelaide Bank, we're committed to delivering reliable and robust solutions for our customers and staff. As an Incident Resolution Specialist, you'll play a critical role in ensuring that all IT systems and services used within our Production and DR environments are managed effectively.Your Key ResponsibilitiesFacilitate the...

**About the Role**ENGINEERINGUK is seeking a skilled Critical Incident Resolution Specialist to join our team. In this role, you will play a critical part in providing communication, emergency response, technical resolver engagement, and incident management for our customers.The ideal candidate will have a strong background in Incident Management and...

Key AccountabilitiesThe Incident Management and Problem Resolution Expert will be responsible for contributing to the management of the strategic planning and execution of daily IT service operations.You will lead the rapid response and resolution of P&T incidents, including major incidents, to minimize business disruptions.The successful candidate will...

Career Opportunities at CapgeminiAbout the JobThis is an excellent opportunity to join a dynamic team and contribute to the success of our clients. As an Incident and Problem Manager, you'll play a crucial role in delivering exceptional service to our customers.Your primary responsibility will be to develop and maintain strong relationships with key...

Work with Purpose at HESTAAs an Operational Incident Analyst, you'll play a vital role in managing and resolving incidents that impact our operations. You'll work closely with our Risk and Compliance teams to ensure seamless incident resolution.About the Role:Manage and analyse operational & insurance incidentsConduct initial assessments and document...

We're MYOB, a business management platform designed to empower businesses across Australia and New Zealand. As the original startup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unlock their full potential, giving them the tools to Start, Survive and Succeed: all in one place.About...

About the RoleAs a key member of the AWS Enhanced Support team, you will play a pivotal role in providing incident response and account ownership for our most critical customers. This is an exciting opportunity to join a dynamic organization that values diverse experiences and fosters a culture of inclusion.Key ResponsibilitiesEvery day will bring new and...

About the RoleWe are seeking an experienced Critical Incident Response Specialist to join our team. In this role, you will be responsible for driving the resolution of large-scale customer impacting incidents as part of a team rotation. You will also drive critical, complex customer escalations in situations that are sometimes technically challenging in...

We are seeking a skilled Incident Manager with experience in managing Oracle Cloud Customer Service (CCS) environments. The ideal candidate will be responsible for overseeing incident management processes, ensuring swift resolution of critical issues, and minimizing impact to services. The Incident Manager will work closely with cross-functional teams,...

We are currently hiring an ITIL Incident Manager Team Lead. You will be responsible for leading a team of incident managers, ensuring the effective and efficient resolution of IT incidents, and implementing incident management best practices.Responsibilities:Lead a team of incident managers.Ensure effective and efficient resolution of IT incidents.Implement...

We're MYOB, a business management platform designed to empower businesses across Australia and New Zealand.About UsOur roots are in finance and accounting software, but today we're so much more. We help our customers unleash their full potential by providing tools to start, survive and succeed in one place.We're always on the lookout for innovative thinkers...

As an Enterprise Problem Management Expert at Bizessence Pty Ltd, you will play a critical role in identifying and resolving underlying problems that cause service disruptions.Your Key ResponsibilitiesProactive analysis of events and incidents to identify problem statementsCollaborate with cross-functional teams to resolve problemsDevelop and maintain...

About the RoleAWS is seeking a highly skilled Incident Management Engineer to join our team. This role will play a pivotal part in providing communication, emergency response, technical resolver engagement and incident management for our customers.The successful candidate will possess strong analytical acumen, solid technology experience, superb business...

About the RoleThis is a key leadership position within Xero's Site Reliability Engineering (SRE) organization, responsible for driving enduring reliability across all products and services. As an Incident Commander, you will own the incident management process, ensuring streamlined decision-making and quick resolution during critical outages.**Key...

About Iris SoftwareWe're a leading provider of innovative solutions for businesses. Our team is committed to creating an environment where everyone feels valued and empowered to contribute.We're seeking a highly skilled Security Operations Manager to join our team. As a key member of our security operations center, you will play a vital role in protecting...

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from VIS Global Pty LtdGlobal Talent Acquisition Specialist (Australia) with Robust Head Hunting and Networking SkillsJob Summary:We are seeking an experienced ITSM Practitioner - Major Incident Manager (MIM) / Problem Manager to join our team. In this role, you will...

**Incident Management Engineer**ENGINEERINGUK is seeking an experienced Cloud Incident Management Engineer to join our team. In this role, you will play a pivotal part in providing incident response and account ownership for our customers.The ideal candidate will have a strong background in Incident Management and customer ownership, with experience...

This is a Incident Management Lead | Enterprise Risk & Regulatory role with one of the leading companies in AU right now -- HESTA Super Fund -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at HESTA Super Fund Are you a passionate **Incident Management Leader** ready to...