Claims Officer, Workers Compensation Specialist

3 weeks ago


Singleton, Australia Coal Services Full time

About the Role:

We are seeking a skilled Claims Officer to join our team at Coal Services. As a Claims Officer, you will be responsible for processing invoices and managing claims-related administration and customer service activities.

Key Responsibilities:

  • Accurate and timely payment of accounts
  • Registration of claims and early notifications
  • Efficient management of customer claims administration, mail, phone enquiries and file management
  • Ability to meet KPI targets in a timely manner

About You:

To be successful in this role, you will have:

  • Business Administration Certificate (desirable)
  • Invoicing/payroll/accounts payable experience
  • Strong computer skills especially with Adobe and Microsoft Office Suite
  • Team player with a focus on customer service excellence
  • Excellent attention to detail and commitment to learning
  • Organisational skills and ability to prioritise
  • Clear verbal and written communication skills
  • Professional phone manner

What We Offer:

  • Friendly and supportive team culture
  • Fixed-term, full-time roles available until 30 June 2025
  • 7.25-hour days, Monday to Friday
  • Remote working up to 3 days/week once trained (subject to business needs)
  • Full training and professional development provided
  • 5 weeks annual leave plus 20% leave loading (pro rata)
  • 18 days personal leave & 3 days family and emergency leave (pro rata)
  • Superannuation co-contribution scheme
  • Additional company holidays at Easter and Christmas
  • Access to onsite gym and onsite parking
  • Reward and Recognition program to celebrate your success
  • Retailer discounts through Smart Spending App
  • Access to Employee Assistance Program and novated leasing

About Us:

C

Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry. Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'. Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.

Important Information:

  • Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens. Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts.
  • Successful applicants will be required to complete a satisfactory background check (including criminal history, references and Covid vaccination) prior to commencement of employment.
  • We take our responsibility to protect the industry that we work in very seriously. Our people, Customers and Community safety and wellbeing are priorities for us.


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