Day Program Operations Manager

2 days ago

Newcastle, New South Wales, Australia beBeeCare Full time $100,000 - $120,000

The Role

We are seeking a highly skilled and experienced professional to oversee the daily operations of our Day Programs. As a key member of our team, you will be responsible for ensuring seamless service delivery, managing staff performance, and driving program success.

About the Opportunity

This is a full-time position that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional care. You will work closely with our management team to achieve program goals, develop efficient operational systems, and ensure compliance with regulatory standards.

Key Responsibilities:

  • Manage daily operations of Day Programs, ensuring high-quality service delivery and compliance with regulatory requirements.
  • Collaborate with management to oversee program budgets, manage staff performance, and drive program success.
  • Serve as a liaison for consumers, carers, staff, and managers regarding CHSP/HCP Home Care matters.
  • Organise and participate in meetings related to Day Program Services.
  • Achieve program performance goals through effective planning, time management, and leadership.
  • Develop efficient staff and transport rosters within set timeframes and budget.
  • Maintain My Aged Care records for referrals and consumer services.
  • Contribute to ongoing development and innovation in response to aged care reforms.
  • Support the Day Program team actively on the floor, and oversee administrative tasks related to service provision.
  • Ensure quality client care standards and assist in continuous improvement efforts.
  • Report and manage incidents or compliance risks promptly.

Leadership & Client Service:

  • Provide exemplary leadership, fostering a culture of excellence in care.
  • Manage employee performance, provide regular feedback, and conduct performance reviews.
  • Coach and mentor staff to optimise resource management.
  • Maintain staffing levels and ensure all employees are appropriately trained and qualified.
  • Collaborate with the Community Aged Care team to ensure seamless care delivery.
  • Uphold the dignity and rights of clients, ensuring their needs and expectations are met.

Requirements:

  • Cert III or IV in Aged Care.
  • Certificate IV in Business, Leadership, Management or equivalent.
  • Strong experience in team leadership.
  • Experience in the Health, Aged Care or Dementia specific sector.
  • Comprehensive experience in working in a flexible, multi-skilled team environment.

Benefits:

We offer generous salary packaging benefits, up to 40% discount on school enrolment fees, discounted private health insurance, and a unique culture promoting diversity and shared values.

About Us:

We are committed to providing exceptional care to our community. If you share our vision and passion for delivering outstanding care, we encourage you to apply for this exciting opportunity.

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