High-Performance Loss Recovery Specialist

This role is a leadership position that oversees the effective management of remarketing and loss recovery across Australia and New Zealand portfolios.

The key focus areas include maximizing profitability, minimizing write-offs and losses, while driving best-in-class compliance & quality results. The successful candidate will work closely with the Head of Operations to develop and implement business strategies that drive efficiency and customer experience.

About the Role:

1. To maximize Remarketing and Loss Recovery performance through effective management across both Australia and New Zealand portfolios.
2. To manage and communicate the direction and performance of the Remarketing & Recoveries teams to key stakeholders.
3. To analyze key business data and customer feedback to create and present recommendations for business improvements.

Responsibilities:

• Drive our Auction Partners to achieve best possible sale prices on all Repossessed Assets & monitor all Operating Lease inspections, invoicing and returns.
• Manage and communicate the direction and performance of the Remarketing & Recoveries teams to key stakeholders.
• Manage the returns and excess charges for all Operating Lease products (standard, EVP & Rental).
• Manage the Agility & Simplicity retailer & brand partner relationships, the return process including inspections, vehicle condition reports, payments and hand back eligibility, and supporting AutoCheck App, along with all internal reporting requirements.
• Digitize/automate all possible systems, processes, and customer communications.
• Deliver efficiencies gains and productivity improvements which net FTE savings, create redeployment opportunities, or increase return on FTE.
• Devise, implement, and deliver against key focus areas including sales performance, stock levels, valuation accuracy, cure rates, net cost of risk, write offs, shortfall contracts, sale of bad debt including spot sale, minimizing loss rates on delinquent accounts, and managing the cost/relationship of external vendors.
• Develop & maintain an effective operating rhythm which balances the mix of team and individual interactions directly, and via Team Leaders with a view to:
  • Create a highly engaged, high performing, collaborative team environment.
  • Best in class training, coaching, and personal development for all team members with a view to maximise career development and success planning opportunities.
• Maximizing the profitability through effective management of the Australia & New Zealand New Zealand Recoveries portfolio.
• Ensure all legislative requirements including MBFS policies, approval limits, procedures, and legal compliance is fully adhered. This includes conducting due diligence and annual audits as necessary.
• Communicate and relentlessly drive this strategy and change program demonstrating energy, passion, and negotiation skills to overcome any barriers to success.
• Act as the SME, or allocate appropriately skilled resources to ensure support and alignment with the wider business change program.
• Analyse key business data and customer feedback to create and present recommendations for business improvements.

Qualifications:

• A minimum of 5 years' leadership experience leading a multi-function team with 5 or more direct reports.
• A strong interest and knowledge of the automotive sector including managing re-marketing, and auction house partners.
• Industry knowledge focusing within the finance, insurance, banking sectors.
• A sound working knowledge of the National Consumer Credit Protection, Credit Act, Hire Purchase Act, Privacy Act & Debt Collection Guidelines and Mercantile Agents.
• Understanding of both the Motor Vehicle Finance Industry & Used Vehicle Market together with the ability to manage people and daily work flows.
• Demonstrated success driving employee engagement, and a best in class customer experience with results.
• Solid knowledge of Bankruptcy/Liquidation requirements & Legal procedures.
• Demonstrated experience as a Change Manager driving efficiencies, digitization and process improvements.
• Demonstrated experience with success coaching, mentoring, and employee development.
• Strong understanding of, best practice SLA Management (external & internal) and, ideally with a sound knowledge of the strategy, wider departments and their function, an understanding around Dealer Relationships and the interactions, and how we integrates with the retail network.

We Offer:

• Generous employee benefits, such as discounted car leasing and purchase options.
• On-site parking, gym, cafeteria and much more.
• A flexible and progressive work culture.
• Employee Recognition and Reward programs, as well as learning and development opportunities.

We Are An Equal Opportunity Employer:

• We strive to facilitate improved business outcomes and achievement of business goals by embracing diversity and inclusion to ensure we are eliminating discrimination on the basis of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity.