Remarketing & Loss Recoveries Manager

Job Description - Remarketing & Loss Recoveries Manager (MER0003SE6)

At Mercedes-Benz Financial Services Australia, we offer financial solutions and convenience that retailers and customers need—all at a great place to work. We strive to be the company of choice for all our customers', from financing and insurance, through to a whole host of vehicle-related services. As part of the global Mercedes-Benz Mobility AG organisation, we're focused on electrification, sustainability, digitalisation and artificial intelligence, with the ambition: Best-in-class mobility services — customer-centric, seamless and flexible.

We have an exciting opportunity for a Remarketing & Loss Recoveries Manager to join and lead our collaborative team, based in Mulgrave. Working closely with internal partners, the core focus of this role is to maximize Remarketing and Loss Recovery performance through effective management across both Australia and New Zealand portfolios.

What's in it for you?

As the Remarketing & Loss Recoveries Manager, you will work closely with the Head of Operations to develop and implement business strategies with a focus on maximizing profitability, minimizing write-offs and losses, while driving best-in-class compliance & quality results. You will empower, lead and develop our high-performing team to success.

What you'll do

• Drive our Auction Partners to achieve best possible sale prices on all Repossessed Assets & monitor all Operating Lease inspections, invoicing and returns
• Manage and communicate the direction and performance of the Remarketing & Recoveries teams to key stakeholders
• Manage the returns and excess charges for all Operating Lease products (standard, EVP & Rental)
• Manage the Agility & Simplicity retailer & brand partner relationships, the return process including inspections, vehicle condition reports, payments and hand back eligibility, and supporting AutoCheck App, along with all internal reporting requirements
• Digitize/automate all possible systems, processes, and customer communications
• Deliver efficiencies gains and productivity improvements which net FTE savings, create redeployment opportunities, or increase return on FTE
• Devise, implement, and deliver against key focus areas including sales performance, stock levels, valuation accuracy, cure rates, net cost of risk, write offs, shortfall contracts, sale of bad debt including spot sale, minimizing loss rates on delinquent accounts, and managing the cost/relationship of external vendors
• Develop & maintain an effective operating rhythm which balances the mix of team and individual interactions directly, and via Team Leaders with a view to:
  • Create a highly engaged, high performing, collaborative team environment
  • Best in class training, coaching, and personal development for all team members with a view to maximise career development and success planning opportunities
• Maximizing the profitability through effective management of the Australia & New Zealand New Zealand Recoveries portfolio
• Ensure all legislative requirements including MBFS (local and global) policies, approval limits, procedures, and legal compliance is fully adhered. This includes conducting due diligence and annual audits as necessary
• Communicate and relentlessly drive this strategy and change program demonstrating energy, passion, and negotiation skills to overcome any barriers to success
• Act as the SME, or allocate appropriately skilled resources to ensure support and alignment with the wider business change program
• Analyse key business data and customer feedback to create and present recommendations for business improvements
• Partner with the Head of Operations to set targets for performance, efficiency, and customer experience to maximize value for all stakeholders

Qualifications

• Minimum of 5 years' leadership experience leading a multi-function team with 5 or more direct reports
• A strong interest and knowledge of the automotive sector including managing re-marketing, and auction house partners
• Industry knowledge focusing within the finance, insurance, banking
• A sound working knowledge of the National Consumer Credit Protection, Credit Act, Hire Purchase Act, Privacy Act & Debt Collection Guidelines and Mercantile Agents
• Understanding of both the Motor Vehicle Finance Industry & Used Vehicle Market together with the ability to manage people and daily work flows
• Demonstrated success driving employee engagement, and a best in class customer experience with results
• Sound knowledge of Bankruptcy/Liquidation requirements & Legal procedures
• Demonstrated experience as a Change Manager driving efficiencies, digitization and process improvements
• Demonstrated experience with success coaching, mentoring, and employee development
• Strong understanding of, best practice SLA Management (external & internal) and, ideally with a sound knowledge of the MBFS strategy, wider departments and their function, an understanding around Dealer Relationships and the interactions, and how we integrates with the retail network

We offer generous employee benefits, such as discounted car leasing and purchase options, on-site parking, gym, cafeteria and much more. We support our organisation with the opportunity to work flexibly with being in the office and working remotely from home.

We are proud to be recognised as a Workplace Gender Equality Employer of Choice and support a flexible and progressive work culture. Our passion for our people extends to Employee Recognition and Reward programs, as well as learning and development opportunities.

Equity, Inclusion and Notice

At Mercedes-Benz Financial Services Australia, we aim to facilitate improved business outcomes and achievement of business goals by embracing diversity and inclusion to ensure we are eliminating discrimination on the basis of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity.

This is a local, permanent role. You must have a permanent working visa for Australia / New Zealand to be able to apply for this position.

Organization: Mercedes-Benz Financial Services Australia Pty. Ltd. | Primary Location: Australia-Victoria (Australia)-Mulgrave/Melbourne | Work Locations: 41 Lexia Place Mulgrave/Melbourne