Dynamic Marketplace Leader Wanted

7 days ago

Melbourne, Victoria, Australia beBeeLeader Full time $90,000 - $120,000

Marketplace Operations Leader

At our company, we are looking for a passionate and dynamic individual to lead the delivery of marketplace operations. The successful candidate will be responsible for coordinating all fulfilment requirements and driving customer experience.

Key Responsibilities:

  • Operational leadership of the local team
  • Coordinate the picking and packing of all click & collect and delivery orders from the centre
  • Lead operations and administration with a focus on speed of fulfilment
  • Customer care issue and resolution
  • Manage order administration, monitoring parcel movements to manage delivery
  • Coordinate delivery bookings and shipping management at local site
  • Coordinate responses to customer and centre team queries and issues
  • Source and provide feedback on issues including customer, retailer feedback, and observations of Westfield Direct in centre to enhance the platform
  • Engage with Westfield Direct Customers to understand their needs; providing directional information and advice to customers and suggest alternatives where required
  • Partner with internal and external stakeholders to identify and implement opportunities constantly improve the experience for our customers whilst in the centre

Requirements:

  • Able to partner with multiple service departments within the centre
  • Previous work experience as a supervisor or team leader within a customer facing role ideally from hotel or guest services
  • Experience in interacting with customers from all backgrounds, and an ability to achieve a high level of service that consistently meets and exceeds the expectations of our customers
  • Able to work both independently and as part of a team
  • Track record of delivering within a dynamic environment

What We Offer:

  • Diverse career paths across our vertically integrated business
  • Ability to innovate in a company that not only encourages it but will facilitate it
  • Competitive benefits including 18 weeks parental leave, volunteer days to work with our charity partners, health and wellbeing discounts and the ability to purchase extra annual leave

Our Commitment:

We believe in creating a workplace that is inclusive and respectful to everyone. We welcome applications from diverse candidates.

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