Leadership Role in Property Liability Management

5 days ago

Brisbane, Queensland, Australia beBeeClaims Full time $117,362 - $141,230

Senior Claims Officer Role Overview

We are seeking a Senior Claims Officer to manage a portfolio of Property Liability claims, ensuring cost-effective and timely outcomes. The successful candidate will provide technical assistance, advice, and support to our Claims Officers.


Key Responsibilities
  • Manage Property Liability claim files from start to finish, following best practices efficiently and cost-effectively.
  • Provide specialist advice on complex claims, leveraging analysis and experience for sound decision-making, and act as a subject matter expert for the team.
  • Develop and maintain strong relationships with internal and external stakeholders to support team objectives and ensure effective communication and service delivery.
  • Support the professional growth of team members by developing and implementing individual development plans, providing technical training, and acting as a mentor.
  • Participate in continuous improvement activities, keeping up-to-date with legislative changes, market information, and industry trends to improve processes and outcomes.
  • Handle sensitive or high-risk claims according to regulatory guidelines, and promote a positive risk culture aligned with the risk governance framework.

Requirements
  • A tertiary qualification in law, business, or insurance is desirable.
  • Minimum 5 years of experience managing a portfolio of liability claims is required.
  • Analytical and problem-solving skills: ability to develop solutions, identify key issues, and break down complex problems, supporting effective decision-making.
  • Communication and negotiation skills: strong oral and written communication skills, with the ability to explain information confidently and engage in negotiations for mutual benefit.
  • Technical competence and legislative knowledge: proficient in Microsoft Office and mainframe applications, with sound knowledge of legislation, regulations, and guidelines relevant to Liability claims.

Benefits
  • A range of flexible working and leave options is available, including paid parental leave and unlimited paid emergency response leave.
  • Discounts and offers on retail favourite stores and insurance products.
  • The opportunity to give back to our communities through payroll giving, donation matching, and paid volunteer leave.
  • Investment in your career development with ongoing study support and programs.
  • Prioritise your work-life balance with our employee assistance program and dedicated employee council.

We value diversity, accessibility, and inclusion in the workplace, offering flexible work, career development, and internal mobility to create connected relationships amongst our team members and with customers.

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