Technology Operations Manager

5 days ago

Adelaide, South Australia beBeeTechnology Full time $90,000 - $120,000
About the Job

This is a leadership position responsible for delivering exceptional technology services to operations, while supporting sites to ensure the availability and uptime of critical information and operations technology ecosystem.

The role will have accountability of the Field Service team and liaise with site-based OT Engineers & partners.

Key Responsibilities:
  • Build and lead a team of effective engineers, support analysts and service delivery professionals.
  • Manage appropriate levels of resourcing to support the business 24x7 across ANZ.
  • Mentor team members and develop their professional capabilities.
  • Foster a customer-centric culture within the technology service teams.
  • Establish performance goals and career development paths for team members.
  • Build and maintain strong relationships with key stakeholders across the business.
  • Serve as an escalation within the Field Service team ANZ.
  • Partner with technology and business leaders to ensure consistent messaging and expectation setting.
Job Requirements

To be successful in this role, you will need:

  • Diploma or Bachelor of Information Technology or equivalent is desirable.
  • 5+ years of progressive experience in IT service management or field IT related roles.
  • 2-5 years' leadership experience with managing technology teams.
  • 2-5 years' experience with operational technology (OT) or supply chain technology.
  • Solid understanding of ITIL processes and service management frameworks.
  • Solid understanding of OT enabling technologies and vendor landscape within FMCG.
  • Experience with service management tools and technologies, remote assistance tools, cloud services, infrastructure management, information security and application support.
  • General understanding of hardware replacement and repair, enterprise workstation deployment and configuration, networked printer configuration and troubleshooting client network connectivity issues.
Working at Our Organisation

We are a large integrated poultry producer across Australia and New Zealand. We supply chicken, turkey and plant-based protein products into retail, quick service restaurants, foodservice distributors, wholesale and export channels.

We are committed to being always good, building on our long-standing reputation for food quality, customer service, sustainable operations and a commitment to provide consumers with fresh, convenient and affordable food.

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