Expert General Advice Specialist

7 days ago

Brisbane, Queensland, Australia beBeeProfessional Full time $55,000 - $85,000

We're seeking a professional who can empower customers to make informed decisions, enhancing their wellbeing and accelerating digital transformation.

Key Responsibilities:
  • Deliver exceptional general advice to customers, addressing their needs and concerns.
  • Support our product offering by helping customers meet their insurance needs and provide effective solutions.
  • Shape better financial outcomes and maintain high compliance standards, ensuring the highest level of service.

As a values-led organisation, we foster growth, transformation, and a sustainable future for our people, customers, communities, and planet. Our culture is built on teamwork, innovation, and collaboration, and we're committed to creating a positive impact beyond our role.

About This Role:
  • Provide general advice to customers, addressing their queries and resolving issues efficiently.
  • Take ownership of customer requests and issues, ensuring timely satisfaction and maintaining strong relationships.
  • Assist with transactional and administrative activities according to customer needs, providing seamless support.
  • Maintain accurate knowledge of legislative & industry changes, staying up-to-date with market trends.
  • Identify and manage complaints for timely solutions, prioritizing customer experience.

Our team values individuality and diversity, offering a supportive environment for global teams to thrive. Explore your passions, drive innovation, collaborate, and make a difference beyond your role.

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