Senior Network Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeNetworkSupport Full time $120,000 - $160,000

About this Role

This national consulting firm specialises in managed services including systems, networking and cybersecurity.

They are looking to add a senior consultant to their managed services team.

The role of Helpdesk Network Support Engineer involves leading technical support and resolving complex technical issues.

You will be working within the Managed Services arm of this MSP where you at the frontline of change supporting cutting-edge tech across multiple platforms.

Key Responsibilities:

  • Manage Level 2 and 3 support and escalations across the network environment
  • Lead planning and execution of BAU changes and network improvements
  • Troubleshoot and resolve complex network issues
  • Mentor junior engineers and work collaboratively with Level 1/2 support teams

Requirements:

  • 5+ years in network support roles including strong L2 and some L3 troubleshooting experience
  • Hands-on experience with Cisco Meraki Fortinet Aruba Microsoft Azure networking
  • Strong diagnostic and problem-solving skills in high-availability environments
  • Excellent communication skills and a collaborative approach to working with cross-functional teams

Azure AWS Security solutions such as VPNs

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