Support Team Assistant

2 weeks ago


Perth, Western Australia beBeeCustomer Full time $32,012 - $64,724
Service Support Professional

We are seeking a skilled and dedicated individual to join our Service Support team in Western Australia.

Key Responsibilities:
  • Utilise support workers efficiently to meet customer needs.
  • Collaborate with teams to work effectively and submit internal referrals.
  • Communicate clearly with all team members to deliver high-quality support.
  • Triage calls for neighbourhood teams and follow up with customers regarding services.
  • Support neighbourhood teams to update support plans and notes.
  • Escalate complaints and serious incidents to the appropriate person or area.
Selection Criteria:
  • Demonstrate attitudes and behaviours that align with Avivo's vision and values.
  • Ability to organise and plan daily and weekly administrative activities.
  • Strong customer service experience and proactive approach.
  • Previous experience with rostering of employees and hearing customer feedback.
  • Self-motivated with ability to work independently and cohesively within a team environment.

Benefits:

  • Competitive salary and superannuation benefits.
  • Flexible working arrangements including work from home and office options.
  • Opportunities for learning and development to help you grow and succeed.


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