Commercial Solutions Transformation Leader

3 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $160,000 - $240,000
Job Title: Senior Leadership Position in Commercial Solutions Job Description:

This senior leadership role is a key position within our Commercial Solutions team. The successful candidate will lead a team of implementation and client success consultants supporting key issuing partners using the Flexi-Purchase and Visa Spend Clarity Enterprise platforms across Australia and New Zealand.

The role requires a strategic, client-facing leader who can drive transformation, reshape operational models, and promote innovation. It involves streamlining processes, optimising resources, accelerating time to revenue, and leveraging AI and machine learning to automate workflows and improve client satisfaction and service delivery.

The ideal candidate will have experience in direct staff management, leading client-facing or technology-focused teams in a customer support role, with at least 5 years' knowledge in payment systems services and familiarity with Cloud/SaaS. They should also have experience in client relationship management, ability to build measurable action plans to help clients achieve goals and value from products and solutions, and track record in driving strategic change, accelerating business outcomes, and leveraging advanced technologies to enhance client outcomes.

Key Responsibilities:
  • Promote a culture of accountability, high performance, collaboration, and inclusivity to empower teams and strengthen client-focused outcomes.
  • Mentor and support team members to foster empowerment and ownership.
  • Support performance development and address performance-related concerns.
  • Recruit and retain talent, including interviewing and onboarding new team members.
  • Own the operational performance of the Partner Service Delivery team, ensuring client projects and incidents are resolved within agreed timeframes.
  • Champion innovation and continuous improvement across the team.
  • Maintain workflow balance and reduce case resolution times to improve efficiency.
  • Improve performance, cost-effectiveness, and compliance, introducing operational best practices.
  • Streamline implementation and onboarding processes to reduce time-to-market.
  • Optimise resource allocation and project execution to deliver faster client outcomes.
Requirements:
  • A bachelor's degree or equivalent with 10+ years of experience in direct staff management and leading client-facing or technology-focused teams in a customer support role, with at least 5 years' knowledge in payment systems services and familiarity with Cloud/SaaS.
  • Experience in client relationship management and ability to build measurable action plans to help clients achieve goals and value from products and solutions.
  • Track record in driving strategic change, accelerating business outcomes, and leveraging advanced technologies to enhance client outcomes, including streamlined onboarding.
  • Experience leading enterprise-wide transformation initiatives improving operational models and agility.
  • Familiarity with payments platforms (e.g., Spend Clarity) and expertise in virtual cards, automated payments, B2B money movement.
  • Experience building an inclusive environment and empowering teams.
  • Strong technical aptitude to absorb technical information and apply it to business solutions.
  • Self-motivated, able to work under pressure with a diplomatic, customer-focused approach, and strong collaboration and problem-solving skills.
  • Customer and business focus with ability to work with teams at all levels.
  • Ability to set priorities, manage expectations, and work both in a team and independently.
  • Excellent time management and project management skills; strong communication skills.

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