Clinical Specialist

2 weeks ago

Melbourne, Victoria, Australia Boston Scientific Full time
About the Role

We are seeking a skilled Clinical Specialist to join our elite sales team, providing field and remote clinical, technical and educational support in electrophysiology to assigned accounts across ANZ. The primary focus of this role is to support the introduction of Pulsed Field Ablation through our recent launch of the FARAPULSETM system, demonstrating clinical expertise to influence superior outcomes.

Frequent travel will be required as part of this role, allowing you to collaborate extensively with leading healthcare professionals and see firsthand the impact of your work on individual lives.

Key Responsibilities
  1. Utilize your technical knowledge of electrophysiology, including propagation of electrical circuits within cardiac tissue and the pathophysiology of electrical rhythm disorders, biophysics of radiofrequency, cryo-thermal ablation, and 2D and 3D electroanatomical mapping principles to provide clinical support, including basic trouble-shooting and clinical guidance to diagnose and treat cardiac arrhythmias.
  2. Provide the measurement of electrical circuits within the heart and perform stimulation protocols as per physician requests to measure the electrical conductivity of the heart to aid in the diagnosis of cardiac arrhythmias.
  3. Develop a deep technical understanding of, and provide the technical training of company products to Cardiac Electrophysiologists, Cardiac Physiologists, and Nurses.
  4. Travel as required to meet customer demand for the services described above.
  5. Attend cases face to face (or remotely) with customers, operating Boston Scientific products where appropriate, and providing detailed training / advice to physicians on clinical attributes / techniques associated with Boston Scientific electrophysiology products.
  6. Develop a deep understanding of the workflows and specificities of each hospital & business relationships with hospital personnel to ensure that products are trained and utilised in accordance with the Directions for Use.
  7. Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
  8. Respond to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g. sales, clinical, research, marketing, technical support) to develop optimal solutions.
  9. Record customer information and activities in company's CRM system, using the system as an alignment tool with other commercial roles.
  10. Complete relevant administration including reporting, stock validations and inventory management.
  11. Attend meetings, conferences and exhibitions as required to promote Boston Scientific products and services.
  12. Be available to support the broader ANZ Rhythm Management business on an as-needs basis.
Key Competencies

Product/Technical Knowledge

  • A thorough understanding of Cardiac Electrophysiology.
  • Biophysics of radiofrequency and cryoablation.
  • A thorough understanding of Pulsed Field Ablation (Pulsed Direct Current) on cardiac tissue and a biophysical understanding of tissue selectivity.
  • Successfully completes all relevant training.
  • Develop in-depth knowledge of electrophysiology procedure, products and treatment applications.
  • Proactively keeps up to date with technical knowledge in electrophysiology.

Relationship Building

  • Builds and maintains effective networks that add value in achieving work-related goals.
  • Skilled in building rapport with a wide variety of individuals.
  • Understands the balance between taking time to build rapport and achieving objectives set.
  • Works effectively and collaboratively within the team environment.

Organisation & Reporting

  • Maintains well-organised materials, files, system, and reports.
  • Plans and prioritises territory activity.
  • Makes sure all parts of a job are completed in full, within deadlines, including follow-up plans and documentation.

Results Focused

  • Demonstrates a growth mindset.
  • Measures own performance and seeks feedback for self-development.
  • Demonstrates resilience and has a strong sense of urgency.
  • Recognises and acts on opportunities.
  • Maintains a flexible approach to meet goals.

SKILLS AND QUALIFICATIONS

  • Previous clinical case experience within electrophysiology / rhythm management essential.
  • Strong technical and clinical skills.
  • Proven experience in building and maintaining customer relationships.
  • Proven ability to absorb complex technical information and apply this knowledge in the field.
  • Excellent written & verbal communication.
  • Tertiary qualifications in preferred disciplines including biomedical engineering and science-related disciplines.
  • Exposure and understanding of conventional EP. Ability to interpret EP signals. Exposure to 3D Mapping and cryoablation. Troubleshooting skills and experience.
  • Desired qualifications IBHRE EP, IBHRE Pacing.

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