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Guest Service Ambassador

2 months ago

Coffs Harbour City Council, Australia Accor Apartments & Realty Full time
Role Overview

We are seeking a skilled Guest Service Agent to join our team at Accor Apartments & Realty. As a key member of our front desk operations, you will be responsible for delivering exceptional hospitality and creating memorable experiences for our valued guests.

Key Responsibilities
  • Guest Experience: Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
  • Communication: Confidently communicate with guests and colleagues to ensure cohesive collaboration.
  • Problem-Solving: Conquer challenges alongside guests, transforming dilemmas into success stories.
  • Product Knowledge: Promote hotel amenities and services by having a deep understanding of products and offerings.
  • Local Expertise: Be the local legend, sharing information on neighborhood hotspots and must-visit gems from your treasure trove of knowledge.
  • Operational Efficiency: Display proficiency in accurately handling reservations and managing guest accounts.
Requirements
  • Customer Service: Innovative approach to exceeding customer service expectations.
  • Teamwork: Skilled at collaborating within teams, as well as working independently.
  • Adaptability: Proven ability to multitask and thrive under pressure, supported by strong organizational and time management skills.
  • Communication: Proficiency in both written and verbal communication.
  • Experience: Previous experience in hotel front desk operations is a valuable asset.
  • Schedule: Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.
About Accor

We welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.