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Customer Service Representative

1 week ago

Melbourne, Victoria, Australia CMA CGM Full time
Job Description

As a Key Account Coordinator, you will be responsible for coordinating activities related to Finished Vehicle Field Sales customers in Victoria and other account customers. This includes providing exceptional customer service, resolving issues promptly, and working closely with internal teams to deliver results.

Key Activities
  • Coordinate customer meetings and communicate outcomes to relevant stakeholders
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Analyse data to identify trends and areas for improvement
  • Provide training and support to colleagues as needed
Requirements

To succeed in this role, you will need:

  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Excellent communication and interpersonal skills
  • Familiarity with MS Office applications and ability to learn new systems