Restaurant Operations Manager

2 months ago

Brisbane, Queensland, Australia Subway Full time
About The Role

You may currently be working as a Catering Manager, Restaurant Manager or Restaurant Manager – or maybe you're an experienced Supervisor, Assistant Manager or Deputy Manager looking to progress your career. If you have management experience in a fast-paced retail environment, then we want to hear from you.

You will be primarily responsible for the success of your restaurant – from restaurant sales and profitability to the provision of first class guest service and operational excellence.

Key Responsibilities Include:
  1. Recruitment, induction and training/development of employees in line with the Subway brand's training requirements – you will lead by example
  2. Creating and managing the staff schedule
  3. Checking in deliveries, order matching and daily banking
  4. Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets
  5. Manage cash balances and minimise wastage
  6. Ensure 100% compliance in accordance to Subway and council guidelines
  7. Perform inventory management and stock control including weekly stock take and reports
  8. Analyse the Weekly Sales & Inventory Report to improve the business
  9. Direct and undertake housekeeping activities such as maintaining store cleanliness and presentation
  10. Implement in store marketing material and POP in line with campaigns
  11. Ensure safety procedures are followed to prevent injury
  12. Provide a safe work environment for employees and customers
  13. Promote and encourage a high level of customer service amongst employees
  14. Handle unresolved and/or escalated customer complaints
  15. Deliver a high standard of service when dealing with products, sales, enquiries and catering for customer needs.

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