Operational Manager Theatre Services

4 days ago

Sydney, New South Wales, Australia beBeeOperations Full time $138,124 - $163,362
About the Role

This position oversees the management of theatre operations, ensuring efficient and effective service delivery.

Key Responsibilities:
  • Lead the establishment and launch of the venue, coordinating project planning, budget tracking, risk management, and stakeholder engagement.
  • Develop operational workflows, service standards, staffing structures, and resource plans in preparation for venue opening.
  • Ensure regulatory and compliance requirements are met prior to launch.
  • Oversee daily operations of all theatre functions, including box office, programming, and customer service.
  • Coordinate and monitor service delivery across multiple business units and liaise with building management, service quality, efficiency, and business performance metrics.
  • Implement business continuity plans and emergency procedures in alignment with organisational policies.
  • Manage revenue and financial operations, including contracting, invoicing, and insurance coverage.
  • Establish and monitor food, beverage, and bar operations, ensuring high standards of presentation and functionality.
  • Liaise with internal teams to manage programme scheduling, technical requirements, and logistics.
  • Lead negotiations and relationship management with external hirers, touring producers, and community clients.
  • Maintain a high standard of cleanliness, safety, presentation, and functionality throughout the venue at all times.
  • Ensure signage, amenities, and wayfinding are accessible and aligned with brand standards.
  • Oversee front-of-house operations and ushering services to ensure high standards are maintained.
  • Monitor customer relations and feedback, responding to escalated complaints and initiating service improvements.

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