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IT Support Specialist for Enterprise Applications
2 weeks ago
IT Support Specialist – Enterprise Applications
About the RoleWe are seeking an IT Support Specialist to play a key role in providing level 2/3 application support to business stakeholders and customers, supporting critical enterprise applications.
You will join a dynamic team that values knowledge sharing and collaborative culture as they support our corporate applications.
This is a meaningful and challenging opportunity to contribute to lasting and positive changes that shape the future of our cities and communities.
Key Responsibilities:
- Resolve IT application-related incidents and problems in line with SLA guidelines and procedures
- Restore Application Service promptly and effectively, whilst maintaining close communications with stakeholders advising status/workarounds to minimise adverse effect on business operations
- Monitor the availability, performance and throughput of supported IT applications and integrations
- Identify and implement opportunities to improve service monitoring
- Contribute to the continued development of IT Operations processes, procedures, standards, and application documentation
- Proactively identify and implement efficiency gains and application availability improvements
- Perform 24x7 on-call duties on a rostered basis in line with on-call guidelines, procedures, and policies
- Contribute to lifecycle management initiatives such as application upgrades/decommissioning, security patching, certificate renewals/key rotation etc.
- Contribute to asset management initiatives to uplift business functionality of Maximo application
To be successful in this role, you will have:
- A self-starter attitude, with excellent time management and organisational skills
- Strong problem-solving skills and ability to conceptualise complex IT systems
- Experience with Maximo asset management product
- Broad knowledge of application systems, operating systems and cloud services
- Success in a comparable position supporting applications at enterprise level
- ITIL Certification
- Experience with ServiceNow / Jira
- Ability to define processes and document procedures
- An accomplished communicator at all levels and across all mediums
- Approachable, with excellent interpersonal and people management skills
- Experience in logging, tracking and escalating incidents
- Computer Science or related tertiary degree
As part of our team, you will enjoy a range of benefits, including:
- Flexible working options
- Paid parental leave
- Learning and development opportunities
- Health and wellbeing support
- Share offers and insurance benefits
- Social activities and community give-back programs
