Tenancy Services Director

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $80,000 - $100,000
Team Lead for Tenancy Services

Mission Australia Housing (MAH) is an established and progressive, Tier One National Community Housing provider of social and affordable housing. Our goal is to offer a pathway away from homelessness by providing good-quality housing that enables people to participate in their communities.

This pivotal position will be responsible for ensuring the delivery of tenancy and property management services to clients from various backgrounds. The Team Leader will lead a team of Housing Officers and a Senior Support Officer to meet the needs of their tenants and the Key Performance Indicators (KPI) expectations of their role.

The successful candidate will have previous experience as a team leader in public/community housing, with demonstrated leadership skills and effective time management capabilities. They must also have a track record of success in delivering positive client outcomes and sustaining social housing tenancies.

This role will provide guidance, support, collaboration, and cooperation to the asset, community development, services, and stakeholder engagement teams of Mission Australia and Mission Australia Housing as well as external stakeholders including Local and State Government.

In this role, you will be responsible for:

  • Leading a team of Housing Officers and a Senior Support Officer to meet the needs of their tenants and the KPI expectations of their role.
  • Managing property and tenancy activities across the Sydney region.
  • Supporting with escalations and complex issues where required.
  • Supporting and monitoring resources and budget obligations.
  • Developing good working relationships with external and internal stakeholders.
  • Utilizing a variety of databases and IT systems for the purpose of reporting and records management.
  • Ensuring that appropriate training and development opportunities are available to your team.
  • Providing regular input and advice in relation to the development of service delivery plans.
  • Preparing high-level project documents, business case proposals, reports, and submissions for senior management.
  • Maintaining MAH data and records in a quality manner to facilitate planning, quality management, and reporting.
  • Representing MAH at NCAT Tribunal hearings when necessary.

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