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Business Director

1 month ago

Sydney, New South Wales, Australia Tag Full time

h2Job Title: Business Director/h2pAt Tag, we are seeking a highly skilled Business Director to lead our client account engagement and service delivery efforts. This role will be responsible for establishing best practices to serve our clients across multiple service offerings and empowering our operations team to deliver superior service./ppThe Business Director will focus on client engagement, operational excellence, continuous improvement, and team development. This role will establish goals and success metrics that align with the overall business and client objectives while building client relationships at the operational level./ppbKey Responsibilities:/b/pulliManage a single client account or a portfolio of accounts/liliDrive the quality of service delivery across the organization/liliImplement strategies to improve and standardize all aspects of client operations/liliExecute modifications to organizational design and teams to optimize operational activity and improve client experience/liliEnsure operational controls and management information reporting requirements are fulfilled/liliFoster excellent senior client relationships/liliDrive and maintain operational excellence/liliEnsure delivery against operational and financial business targets/liliManage the senior client relationship/liliCreate and execute client account plans/liliMonitor and control costs effectively/liliIdentify opportunities to grow and develop the account/liliProvide leadership for an individual or team/liliManage the Account P&L and budgets to ensure profitability – escalating threats to targets when necessary/liliAssure adherence to account plans operations team/liliDrive account growth to meet targets and business goals through strategic and tactical leadership/liliMinimize corporate risk and maximize returns for operations team/liliMaintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services/liliPartner with functional teams to implement appropriate policies, internal controls, and reporting/liliManage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback/liliPromote a culture of high performance and continuous improvement that values learning and a commitment to quality/liliInvestigate and resolve issues escalated by the client and communicate significant issues to the Managing Director/liliHave a comprehensive understanding of all clients business and the impact of our services/liliManage overall performance metrics of accounts/departments against contract/target or business unit metrics/liliEnsure the team is clear about target metrics and support their achievements/liliHighlight operational, compliance and financial risk areas/liliCreate and present regular business updates to both internal and Client leadership/liliManage the selection, induction, development, retention, motivation and performance of direct reports/liliEncourage a culture of structured succession planning and growth for key roles/liliParticipate as a key project team member new business implementation/liliImplement the appropriate delivery model for all services/products, with a focus on lowering cost and delivering high quality/liliCascade key business and organizational messages down to the associate level, per the appropriate channels/liliShare knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvement/liliProvide training and development opportunities and serve in mentoring role for his/her direct reports/li/ul