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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Technical Support professional to join our team at people2people. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Manage incoming ticket requests and respond to customer inquiries in a timely and professional manner.
- Troubleshoot technical issues and provide solutions to customers via phone, email, or chat.
- Provide technical support for the creation of automated forms and integration's between third-party platforms.
- Assist various teams with data preparation for reports and offer technical support for ad-hoc projects.
- Collaborate with cross-functional teams to develop and execute marketing campaigns.
- Strong problem-solving and analytical skills with the ability to troubleshoot technical issues.
- Experience working with third-party platforms and proficiency in Zendesk, GoToConnect, Mailchimp, Zapier, and EmailOctopus.
- Proactive and flexible with a quick grasp of system processes.
- Excellent communication and interpersonal skills with the ability to work in a fast-paced environment.
- A diverse and engaging role with opportunities for growth and development.
- A collaborative and supportive team environment with a focus on customer satisfaction.
- A competitive hourly rate and flexible start times.
