Customer Service Operations Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $70,000 - $95,000

**Job Overview**:

We are seeking a highly motivated and customer-focused Customer Service Operations Specialist to join our team. In this role, you will be responsible for providing exceptional customer service to our clients across various touchpoints.

**Key Responsibilities:**

  • Establish and maintain strong relationships with customers to ensure their satisfaction and loyalty.
  • Develop and implement effective customer service strategies to drive business growth and improve operational efficiency.
  • Collaborate with cross-functional teams to resolve customer complaints and issues in a timely and professional manner.
  • Provide training and coaching to junior team members to enhance their customer service skills.
  • Analyze customer feedback and data to identify trends and areas for improvement.

**Requirements:**

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and analytical skills.
  • Intermediate computer literacy and experience with CRM software.
  • Valid Victorian Drivers' license required.

**Benefits:**

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

**Personal Attributes:**

  • Strong time management and organizational skills.
  • A passionate and enthusiastic approach to customer service.
  • Ability to work independently and as part of a team.

**What We Offer:**

  • A rewarding and challenging career opportunity.
  • The chance to make a real difference in the lives of our customers.
  • A collaborative and supportive work environment.

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