Insurance Case Support Specialist

5 days ago


Adelaide, South Australia Procare Group Full time

About the Role

We are seeking a motivated and enthusiastic individual to support our South Australian Investigations unit as an Insurance Case Support Specialist. The successful candidate will work closely with our Investigations team, wider corporate services team, and Divisional Managers in ensuring the smooth running of day-to-day operations.

Key Responsibilities

  • Responding to enquiries via phone and email from both internal and external parties;
  • Updating valued clients on the progress of investigation cases & managing portfolio aspects including timeframes, SLA requirements, workflows & resource capacity management;
  • Assisting investigators with field enquiries and case administration;
  • Liaison with suppliers to coordinate required services for investigators;
  • Data entry and administration within our SaaS case management system;
  • Drafting correspondence for internal and external distribution;
  • A myriad of other interesting support tasks that may be required

About Us

The Procare Group is a national business committed to being the most respected insurance risk and solutions services business in Australia. We believe in the power of people and foster an environment of collaboration, innovation, inclusiveness, diversity, and authenticity. Our team is our strength, and we value every interaction with our customers.

What We Offer

  • An excellent remuneration package including performance incentives and other benefits;
  • A structured Employee Value Proposition including novated lease, purchased leave, salary sacrificing options, paid parental leave, external EAP access, and various other financial benefits;
  • Career progression & a pathway to future national opportunities across our multi-disciplinary business - plenty of cross-divisional opportunities will present in risk management, cyber incident response, legal, etc;
  • A workplace that values staff, fosters the diversity of our brand & company offering and encourages a collegiate and positive approach in every client & staff interaction;
  • Social Clubs, paid Volunteer Day, quarterly social events & staff recognition awards, EOFY and Christmas events, participation in company-wide philanthropic & charity events, and much more


  • Adelaide, South Australia Aon Hewitt Full time

    Aon Hewitt is looking for a skilled Administrative Insurance Support Specialist to join our team.The successful candidate will provide support to our client-facing teams, focusing on client insurance and risk needs. This role requires excellent administration skills, a passion for client service, and an interest in developing an insurance career.Key...


  • Adelaide, South Australia Aon Hewitt Full time

    Aon Hewitt is looking for a skilled professional to fill the role of Client Service and Insurance Support Specialist.This position offers a unique opportunity to develop an insurance career while providing exceptional support to our clients.The key responsibilities of this position include:Providing administrative support to client-facing teams, ensuring...


  • Adelaide, South Australia QBE Insurance Group Full time

    The PositionWe are seeking a highly skilled Commercial Underwriting Manager to join our team. As a key member of our Distribution team, you will be responsible for driving growth across the portfolio by delivering excellent customer service and high service standards.Key RequirementsTo be successful in this role, you will have:Previous experience in...


  • Adelaide, South Australia Marsh Insurance Full time

    We are currently seeking a full-time Senior Claims Consultant to join our leading workers compensation self-insurance team in Adelaide. You will be the trusted resource that our Members will refer to in guiding them through claims from end to end. If you are keen to take the next step in your career and learn comprehensive case management skills in a...


  • Adelaide, South Australia Aon Hewitt Full time

    Insurance Administration SupportAon is looking for candidates with excellent administration skills who have a passion for client service and an interest in developing their insurance career.In this role you will be providing support to a team of Insurance Professionals with varied portfolios.This is a hybrid role with the flexibility to work from home and...


  • Adelaide, South Australia HAYLO People Full time

    We are seeking a skilled Workers Compensation Manager to join HAYLO People in a supportive and forward-thinking team in a self-insured setting.This role will oversee the injury management function across Australia and New Zealand, with a focus on early intervention strategies for injured employees to prevent the escalation of minor physical injuries.The...

  • NDIS Case Worker

    16 hours ago


    Adelaide, South Australia Randstad Education Australia Full time

    Randstad Education Australia is seeking skilled professionals to fill a number of Case Manager positions in our clients' fast-growing Federal Government Departments.About the Opportunity:This is a fantastic opportunity for individuals who want to work in a dynamic and challenging environment, managing caseloads to assess available information against...


  • Adelaide, South Australia Aged Care Resumes Full time

    Job DescriptionWe are seeking a skilled Caregiver Support Specialist to join our team at Aged Care Resumes. As a Caregiver Support Specialist, you will provide high-quality care and support to clients in their homes and communities.About the Role:You will work with a diverse range of clients, including those with aged care, disability, and high needs...


  • Adelaide, South Australia Randstad Education Australia Full time

    Randstad Education Australia is currently recruiting for a number of skilled professionals to join our clients, fast-growing Federal Government Departments.About the Role:We are seeking experienced and dedicated individuals who will work as Case Managers, managing caseloads to assess available information against legislative criteria and NDIA policy to...


  • Adelaide, South Australia Shannons Pty Full time

    Company Overview: At Suncorp, our purpose is to deliver exceptional experiences by becoming customer obsessed, innovative and performance driven. We're committed to building futures and protecting what matters.Sector Insights: Our business has been at the core of delivering general insurance solutions for over 100 years. We've had to become even more...


  • Adelaide, South Australia Mitsubishi Motors Corporation Full time

    Job OverviewWe are seeking an experienced Category Manager – Collision & Insurance to join our team at Mitsubishi Motors Australia.This role involves overseeing the Crash Parts business, including the partnered motor insurance program, and developing strategic plans to increase market share.Key Responsibilities:Develop and implement strategies to maximise...


  • Adelaide, South Australia Icon Group Full time

    About the Role:This position provides efficient, effective and responsive administration services, ensuring delivery of exceptional standards to customer service for patients, Visiting Medical Officers, Specialists, Nurses and all other internal and external Contacts. The successful candidate will have experience in a front-line administrative role including...


  • Adelaide, South Australia Searchability® Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for troubleshooting software and hardware issues, providing responsive and customer-oriented IT support, and managing multiple tasks, prioritizing workloads, and exhibiting strong time management.


  • Adelaide, South Australia Shannons Pty Full time

    Job Details: We're seeking a skilled and motivated Claims Specialist to join our team in Adelaide. As a Claims Specialist, you'll be responsible for handling claims for property damage and loss of rent, while delivering top-notch internal and external services.About the Opportunity: This is an exciting opportunity for someone who wants to develop their...


  • Adelaide, South Australia Aon Hewitt Full time

    A strong Client Service and Administration Professional is needed to support our client-facing teams at Aon Hewitt.This role offers a unique opportunity to develop an insurance career while providing exceptional support to our clients.The key responsibilities of this position include:Providing administrative support to client-facing teams, ensuring seamless...

  • HR Support Specialist

    16 hours ago


    Adelaide, South Australia Schneider Electric Full time

    Job DescriptionWe are seeking an experienced Human Resources Coordinator to join our HR Services team. As a key member of our team, you will provide high-quality support to our employees, managers, and the HR community.Your responsibilities will include:Managing the employee lifecycle covering all events from onboarding through to offboardingProviding...


  • Adelaide, South Australia Jarvis Group Full time

    Jarvis Group is a pioneering force in the South Australian automotive industry. We operate with a strong focus on career development, ensuring our employees have the tools and support needed to thrive.This exciting opportunity is part of our Finance & Insurance team at Jarvis Subaru, Adelaide. As a key member, you will be instrumental in providing customers...


  • Adelaide, South Australia Fujitsu Full time

    Fujitsu Adelaide, South Australia, AustraliaSystem AdministratorWe are seeking a skilled and customer-focused NV2, IT Administrator to provide frontline technical support and IT services for client's staff and partners.About youResponsibilities and Accountabilities:Serve as the initial point of contact for client's staff and partners seeking assistance with...


  • Adelaide, South Australia Stryker Group Full time

    We are seeking an experienced clinical specialist to join our team as a Mako Product Specialist. In this role, you will be the 'go-to' person in complex knee or hip operations by providing technical and clinical specialist expertise to our customers.You will attend surgical procedures and assist surgeons and hospital staff in the effective use of Stryker...


  • Adelaide, South Australia Mitsubishi Motors Corporation Full time

    Core ResponsibilitiesThe Category Manager – Collision & Insurance will have ownership of the MMAL Crash Parts business, including the partnered motor insurance program.This role involves developing strategic plans to increase market share and liaising with key partners and dealer management to ensure sales are achieved.Develop strategies and implement...