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Enterprise Client Relations Specialist
1 week ago
We're a financial infrastructure platform, powering business growth and innovation worldwide. Millions of companies rely on us to accept payments, optimize revenue, and drive new opportunities.
This role offers a unique opportunity to make a meaningful impact, working closely with our Operations team to support Stripe's largest and most complex users. As a Technical Account Manager, you'll build strong relationships, identify opportunities, and drive growth with Stripe.
Job Description- Strategically support Stripe's largest and most complex users, providing customized consultations and proactive opportunity identification.
- Collaborate with the Operations team to ensure a seamless user experience across teams, providing current state resources and knowledge.
- Foster loyalty to Stripe and its products, building strong, long-term relationships with users.
- Work cross-functionally to provide operational solutions on various subjects, including fraud/disputes, declines, product adoption, and global expansion.
- Minimally 3+ years of enterprise-level client-facing experience.
- Mandarin speaking ability required, as you'll engage with complex China-based merchants.
- Strong product sense and problem-solving skills to address difficult user-related challenges.
- Excellent written and verbal communication skills in English and Mandarin to support regional customers.
- Ability to lead complex integration conversations in a consultative and proactive manner.
- Familiarity with APIs and comfort explaining API concepts to technical customers.
- Familiarity with SQL and basic query-building skills.
- Strong technical troubleshooting skills and experience interfacing with technical teams.
- Adept client relationship management skills.