Enterprise Support Specialist

2 days ago


Sydney, New South Wales, Australia Qualtrics Full time
Job Description

We are seeking a highly skilled Enterprise Support Specialist to join our team at Qualtrics. As an Enterprise Support Specialist, you will be responsible for leveraging our technology to solve complex problems for our top-tier customers.

About the Role

This role is part of our Enterprise Support team, which consists of technical experts who collaborate closely with internal teams on a daily basis. Your primary responsibility will be to analyze potential risks and provide recommendations that deliver maximum impact.

Key Responsibilities
  • Leverage your technical and consulting skills to deliver high-quality assessments through short-term engagements
  • Take client issues from inception to resolution with white-glove care
  • Partner with Enterprise Account teams to solve complex issues and drive contract renewal
  • Provide rapid break-fix support to aid clients in critical moments
  • Expand your product knowledge across CX and EX products
  • Share expertise with your team to drive fast resolutions
What We're Looking For

To succeed in this role, you will need:

  • Bachelor's degree from a competitive university
  • 1 year of experience working in a technical, consulting, or client-facing role (experience level will impact client ownership and scope)
  • Ability to work autonomously and collaboratively
  • Comfort in articulating technical concepts to non-technical audiences
  • Detail-oriented with strong problem-solving skills
  • Familiarity with software development and front-end technologies


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