Brand Champion Opportunity

1 week ago

Sydney, New South Wales, Australia beBeeCareer Full time $110,000 - $130,000
Brand Champion Role

We are seeking a highly skilled Brand Champion to join our team. This role will be responsible for ensuring marketers get the most value from our brand health data in their dashboards.

Key Responsibilities:
  • Onboard and activate new customers by setting clear success plans and getting them to first value quickly.
  • Run brilliant rhythms, including Quarterly Check-Ins that tie product usage to outcomes.
  • Protect and grow customer relationships by spotting risk early, building save plans, owning renewals, and driving expansion.
  • Turn insight into impact by translating feedback into actionable signals for Product and Marketing teams.
  • Keep customer information up to date by maintaining accurate health, notes, and forecasts.
  • Level up the customer experience by championing playbooks and continuously improving processes.
  • Build strong relationships with CMOs, Heads of Marketing, founders, and marketers through calm, clear communication.
Requirements:
  • 2–4+ years of experience in Customer Success or Account Management (B2B SaaS or adjacent).
  • Commercial acumen, including GRR/NRR, negotiation, and forecasting skills, with a bias towards outcomes.
  • Brand and marketing fluency, understanding why brand matters and how to prove it.
  • Data literacy and product curiosity, comfortable guiding conversations with dashboards.
  • Excellent written and verbal communication skills across exec, user, and technical audiences.
  • Familiarity with key tools, including Vitally, HubSpot, Subskribe, Notion, and Google Workspace.
  • A high-care, high-performance mindset: kind, organised, ambitious, and team-first.
Success Metrics:
  • Portfolio hits GRR/NRR targets with reliable, inspection-ready forecasts.
  • Every account has a documented success plan and healthy adoption baseline.
  • Clear expansion pipeline with repeatable motions aligned to ICP and segment.
  • Customer insights inform roadmap, marketing narratives, and enablement.
  • Playbooks improved with your fingerprints.
Benefits:
  • Competitive market rate remuneration, reviewed annually.
  • Employee Share Option Program (ESOP), so everyone on the team has a share in our success.
  • Progressive health and wellness benefits, including an annual wellness bonus and access to a premium EAP platform.
  • Generous parental benefits, including 12 weeks' paid parental leave for either caregiver.
  • A $1000 personal L&D budget for each employee, plus additional growth opportunities.
  • Flexible working arrangements, including office and remote work options.

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