Customer Experience Specialist

3 days ago

Melbourne, Victoria, Australia Bare Cremation Full time
About Bare Cremation

Bare Cremation is a pioneering technology company revolutionizing the funeral industry by providing a stress-free and affordable experience for Australians.

Our mission is to make funerals simple and inexpensive, and we're looking for a dedicated Customer Care Specialist to help us achieve this goal.

Job Summary

We're seeking a compassionate and detail-oriented individual to join our team as a Customer Care Specialist. In this role, you will be the first point of contact for families in need of guidance and assistance in arranging a funeral.

You will be responsible for managing inbound calls, arranging logistics, and providing exceptional support to families. Your commitment to delivering a great customer experience will be essential in helping us achieve our mission.

Key Responsibilities
  • Manage all inbound calls from families, providing guidance and assistance in arranging a funeral.
  • Arrange logistics, including communication with government agencies, to ensure a smooth process for families.
  • Provide exceptional support to families, going above and beyond to ensure their experience is exceptional.
  • Contribute to the development of content and resources to support customers in their end-of-life planning journey.
Requirements
  • A passion for helping people in their greatest time of need.
  • A commitment to delivering a truly great customer experience.
  • A strong attention to detail and ability to work methodically under pressure.
  • A valid driver's license and willingness to work in Perth.
About the Role

This is an exciting opportunity to join a revolutionary company that's transforming the funeral industry. As a Customer Care Specialist, you will have the autonomy to make a real difference in the lives of our customers. We offer a competitive salary and perks, as well as the chance to be part of a dynamic team that's making a real impact.

If you're passionate about delivering exceptional customer experiences and want to be part of a company that's changing the way people approach end-of-life planning, we'd love to hear from you.

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