Administrative Assistant

3 weeks ago

Adelaide, South Australia Icon Group Full time
About the Role

We are seeking an experienced Administration Officer to join our team at Icon Cancer Centre, Windsor Gardens. This is a full-time, permanent role operating between the hours of 8am and 6.30pm, Monday – Friday (38hr week). The overall purpose of this position is to provide efficient, effective and responsive administration services, ensuring delivery of exceptional standards to customer service for patients, Visiting Medical Officers, Nurses and all other internal and external Contacts.

Key Responsibilities
  • Welcoming patients, collecting and entering personal details
  • Scheduling appointments
  • Triage referrals to Radiation & Medical Oncologists
  • Answering telephone calls and responding to enquiries
  • Entering and processing patient billing and balancing daily banking
  • Maintaining and managing patient information
  • Medical records management
  • Filing and scanning of documentations
About You

We are looking for an experienced Administration Officer with outstanding customer service skills to join our team. We are looking for someone who is proactive, flexible, personable and enthusiastic about the role. If you have a 'can-do' attitude and are passionate about providing exceptional patient care, we want to hear from you.

Requirements
  • Experience in a front-line administrative role including the use of electronic management systems.
  • An understanding of Medicare and health insurance funds would be an advantage.
  • Windows (or similar) programs e.g., Email, Word
  • Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner.
  • Demonstrated effective interpersonal communication and collaborative problem-solving skills when managing difficult and sensitive issues with team members, patient and their families, VMO's and other customers.
  • Excellent organisational and time management skills.
  • Ability to work cooperatively and effectively as a team member, supporting the Icon values to achieve Vision and Mission of Icon.
  • Ability to demonstrate a high level of resilience and emotional intelligence while working in a demanding and stressful environment. Ability to establish successful relationships with team members, patients, doctors and other customers by ensuring needs and expectations are understood and managed in a timely and effective manner thereby enhancing clinical services.
  • Ongoing development of skills and knowledge by participating in training and development programs to ensure competence to meet operational needs, achieve strategic goals and engage team members in their work.
What We Offer
  • Company-wide rewards, recognition and benefits portal
  • Structured professional development program
  • Access to novated lease options via our partner RemServ
  • Access to paid parental leave
  • Access to clinical and non-clinical education programs
  • Employee Assistance Program

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