IT Service Management Specialist

1 week ago


Canberra, ACT, Australia ignite Full time
About Ignite

We're seeking a skilled IT Service Manager to join our team and support the development of a new dedicated IT Service Management function. This role will focus on creating processes and governance around ITIL 4, including incident management, problem management, change management, and release management.

Key Responsibilities

  • Develop and implement ITIL 4 processes and governance frameworks.
  • Collaborate with the team to improve process efficiency and customer satisfaction.
  • Utilize Agile methodologies to deliver IT services.
  • Prioritize problems with business and GA Enterprise ICT input.

Requirements

  • ITIL 4 certification and Agile service management experience.
  • Strong documentation and SLA skills.
  • Collaborative team player with excellent communication skills.

Desirable Skills

  • Jira Service Management experience.
  • Agile team experience.


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