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Process Optimization Specialist

2 months ago

Canberra, ACT, Australia Kinetic IT Full time

Job Summary

We are seeking a skilled Process Optimization Specialist to join our team at Kinetic IT. As a key member of our IT Service Management team, you will play a vital role in optimizing processes and driving efficiency within our IT Service Management (ITSM) and Service Integration environments.

Key Responsibilities

  • Review, analyze, and refine processes to ensure alignment with customer requirements and industry best practices.
  • Monitor performance metrics, generate insightful reports, and identify areas for enhancement.
  • Collaborate closely with stakeholders to implement agreed-upon changes and optimize processes.
  • Participate in workshops, training, and mentoring to support process transformation and uplift process capability.
  • Document processes, models, and measurement mechanisms in technical documents and reports.
  • Execute all defined corporate and management accountabilities in Health and Safety and Security practices to ensure a safe and compliant workplace.

Requirements

  • Able to maintain a minimum Government Security Clearance.
  • Able and willing to participate in a Pre-engagement integrity checks (PEIC).
  • Available for 24x7 rotating roster through a 16 week period over tax time & on call responsibilities shared amongst the team (4 days on followed by 4 days off).
  • Proven experience in coordinating process execution in an ITIL-aligned IT Service Management environment, with specific experience in the relevant practice aligned to your role.
  • Ability to understand, interpret, and implement best practice policies and procedures to ensure adherence.
  • Excellent interpersonal and relationship management skills, with strong technical writing, reporting, and documentation abilities.
  • A demonstrated ability to consider the end-to-end business value of process activities.

About Kinetic IT

We are a recognized market leader in the delivery of high-quality technology solutions to large public, private, and government organizations. We take pride in delivering exceptional service that exceeds our customers' expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees.