Retail Operations Manager

3 days ago


Chirnside Park, Victoria, Australia Singtel Full time
Role Overview

We're seeking an experienced Retail Operations Manager to lead our team in delivering exceptional customer experiences. Your mission is to foster a culture of high performance, drive operational excellence, and contribute to the company's growth and profitability.

Job Responsibilities
  • Provide inspirational leadership and drive positive engagement to build a culture of high performance for our amazing people.
  • Develop, coach & mentor your team in delivering exceptional customer experiences each & every time.
  • Lead your team in operational excellence by executing the company strategy & contributing towards the organisation's growth & profitability.
Your Skills and Qualifications

You will succeed in this role if you have:

  • Ambition to drive the highest level of results through coaching, mentoring & integrity.
  • Innate ability in crafting a welcoming & highly energised atmosphere of togetherness for our customers & team.
  • An encouraging leader who can optimally prioritise time to improve results, handle customer outcomes and business expectations.
Perks We Offer
  • Competitive remuneration package – starting salary between $80,000 - $120,000 OTE plus super.
  • Discounts on Optus products & services ($80 per month + 25% discount on all plans)
  • Unlock additional benefits to over retailers Australia-wide including Iconic, Mimco, Estée Lauder & Nine West
  • Access to professional development, training & mentoring opportunities offered through our exclusive OptusU Capability Institute
  • Join our employee networks such as Express Yourself, Yarn & Elevate – Elevate is our employee network creating an inclusive community to empower & elevate women
  • Connect with what matters – 1 additional paid 'Connected' day annually for health, well-being, celebrating important family celebrations
  • Access to 14 weeks paid parental leave, paid volunteer leave & gender affirmation leave
  • Flexible working arrangements – talk to us about how this role could be flexible for you


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