Customer Experience Specialist

2 weeks ago

Adelaide, South Australia beBeeClaims Full time $85,000 - $110,000

The Claims Officer role plays a pivotal part in the insurance industry. It involves collaborating with customers and stakeholders to resolve claims efficiently.

Key Responsibilities
  • Promote products and services through exceptional customer relationships.
  • Deliver outstanding customer service to internal and external stakeholders, including customers, agents, organisations, and partnerships.
  • Process claims according to established procedures and policies, ensuring accurate documentation and timely resolution.
  • Nurture good working relationships with customers and service providers, providing high-quality customer service.
  • Manage claims effectively, utilising external and internal specialists as needed.
  • Enhance technical expertise through professional development and training, where required.

This position is ideal for individuals with experience in claims handling, customer service, or administration. The successful candidate will possess strong communication skills, a passion for helping others, and the ability to work under pressure.

We offer a supportive and inclusive work environment, providing opportunities for growth and development. We value diversity and are committed to creating an equal opportunity workplace.

To be successful in this role, you will need:

  • A proven track record of delivering excellent customer service.
  • Experience in claims handling, customer service, or administration.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and manage multiple tasks.

Benefits of working with us include:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and inclusive work environment.
  • The chance to make a real difference in people's lives.

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