Product Manager
2 weeks ago
Xero is a leading cloud-based accounting and bookkeeping platform that empowers small businesses to grow and thrive. As a Product Manager at Xero, you will play a pivotal role in driving customer and business value through the ownership of new and existing products. Your key responsibilities will include managing products end-to-end, from early-stage research and ideation to implementation and improvement over time. Your impact will be measured by key commercial and customer success metrics.
About the Team
The Identity team at Xero builds and maintains secure, sustainable, and high-scale platforms. As a Product Manager, you will be responsible for driving customer value and business growth through the development and launch of new products. You will work closely with the product leadership team to ensure that products meet the needs of our customers and align with Xero's overall strategy.
Key Responsibilities
- Actively network across Xero to understand how products fit into Xero's strategy, objectives, and future.
- Work directly with customers to conduct research, collect insights, and validate understanding.
- Use customer data and insights to inform product roadmap and planning.
- Define the scope of customer problems and frame possible solutions to test, validate, and refine.
- Build strong relationships with internal stakeholders and collaborate effectively to drive product development.
- Participate in developing a strategy for the product line, including securing funding and resourcing.
- Take responsibility for managing risks arising from non-functional concerns, including security, privacy, regulatory change, and compliance.
- Develop product roadmaps to execute on the product strategy and manage products to their roadmap.
- Establish team delivery cadence and rituals and facilitate these as required.
- Develop an effective release strategy and work collaboratively with the product function to ensure an effective launch.
- Monitor commercial and customer results of the product line and work with other product team members to support as required.
- Monitor and analyze the ongoing performance of a product and determine where improvements can be made.
- Provide support between stages of product development to ensure continuity and alignment of product to strategy and roadmap.
- Manage a product across the end-to-end lifecycle to ensure maintenance and support throughout the life of the product.
- Work as a tie-breaking decision-maker to ensure that product decisions are made in the best interest of the business.
What Success Looks Like
- You are responsible for establishing OKRs for your product and ensuring that your work contributes to team OKRs.
- You understand our customers and their problems and are able to articulate the product's value, functionality, and competitive industry trends.
- Your roadmap is being executed according to plan, and you are focused on the most important initiatives.
- All individuals working on and around your product understand what's being built, why it's being built, and when it needs to be delivered.
- You have strong relationships with your stakeholders who are engaged and have a thorough understanding of your vision, strategy, and roadmap.
- You have clearly defined product success for your team, with key customer and commercial metrics articulated and constantly measured.
- You demonstrate and amplify Xero's values.
What You'll Bring
- Love Customer Problems
- Plans, runs, documents, and synthesizes user research initiatives using standard frameworks to deliver impactful insights for Xero.
- Uses multiple techniques to interrogate customer evidence to accurately identify and define problems customers care about.
- Develops and justifies well-thought-through MVP/MLP solutions to solve customer problems.
- Designs and executes experiments to validate solution options with quantitative and qualitative evidence.
- Look to the Future
- Clearly articulates the product's value, functionality, and competitive industry trends to act as a trusted source of information for the product/domain.
- Develops a product strategy and roadmap in line with Xero's strategy to guide product decision-making and long-term goals.
- Generates new ideas to drive more innovative and creative products.
- Work the Xero Way
- Effectively groups and prioritizes stories, bugs, and chores, managing both team capacity and release timeframes.
- Effectively applies and advocates for Xero's PM ways of working to improve team operations.
- Effectively manages releases, including developing accompanying assets, to ensure a smooth launch.
Why Xero?
Xero offers a range of benefits to support your physical and mental wellbeing, including generous paid leave, dedicated paid leave to care for your physical and mental wellbeing, an Employee Assistance Program, health insurance, life insurance, and income protection. You'll also have access to wellbeing and sports programs, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value.
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