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Luxury Fashion Retail Leader

2 months ago

Melbourne, Victoria, Australia The Talent Mill Full time
{"The Role": "

Lead a High-Performing Retail Team

In this role, you will be responsible for leading a talented team of Senior Client Advisors and Client Advisors at two high-performing retail locations in Chadstone and Melbourne CBD.

You will be an exceptional networker, well-developed in your management career, with a strong track record of driving sales and achieving KPIs.

Day-to-day, you will:

  • Set brand standards for delivery of exceptional customer service
  • Drive sales to hit daily store targets and KPIs across boutiques
  • Design and implement business strategy to develop strategic KPIs: conversion rate, cross-selling, bags business development
  • Ensure the presentation and visual standards are met in accordance with brand expectations
  • Implement clienteling and ensure clients' engagement, recruitment, retention, and upgrading with high attention on local domestic clients
  • Build the best team through team development, recruitment, and retention, ensuring career development and succession plans
  • Grant the right level of coaching and development to all team members to develop their skills and qualities by managing their performance, providing feedback, and fostering their motivation
", "The Skillset": "

You will be a solutions-focused individual with a strong track record of driving sales and achieving KPIs.

You will have:

  • A strong communicator who is able to tailor messaging to suit a wide audience
  • A career retailer with a minimum of 5 years of retail leadership experience, preferably in luxury fashion
  • Luxury customer service background, with a strong focus on delivering exceptional customer experiences
  • CRM and VIP building experience
  • Passionate and motivated to achieve
", "The Offer": "

In addition to a generous annual salary, you will receive an incentivizing bonus structure, uniform provided, and exciting career opportunities with real growth opportunities available.

The Talent Mill Recruitment division is a bespoke recruitment consultancy and talent acquisition specialist within the fashion, lifestyle, and retail industries.

We hold a genuine passion and expertise for the industries we support and offer a unique and modern recruitment proposition – one where we develop long-term, meaningful relationships with all stakeholders.

", "lang_code": "en-US"}