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Contact Centre Specialist
2 months ago
Are you looking for a challenging and rewarding career in retail banking? DFP Recruitment is seeking a highly motivated and enthusiastic individual to join their team as a Contact Centre Consultant.
About the CompanyOur client is a leading banking institution that prioritizes a positive and supportive work environment, deeply rooted in their company values. They are committed to delivering exceptional service to their customers while making a positive impact on the wider community.
BenefitsOur client recognizes that exceptional employees thrive with exceptional support. They offer:
- A comprehensive 6–8-week training program with personalized mentoring.
- Internal career progression opportunities.
- A supportive and enjoyable team environment.
- Above-market superannuation.
- Additional staff benefits such as Bonus Annual Leave, Volunteer Leave, Discounted Gym Memberships, and more.
As a Contact Centre Consultant, you will play a pivotal role in providing outstanding service to customers. Your main responsibilities will involve handling inbound enquiries across various communication channels.
Key Responsibilities- Communicate with customers through inbound verbal and written channels.
- Investigate and resolve transaction issues with a high level of empathy.
- Participate in quality assurance programs to ensure excellence in quality and productivity.
- Conduct outbound calls to follow up with current and potential customers.
- Stay abreast of changes in legislation and banking operations.
- Engage in staff training and development activities as required.
- Demonstrated experience in customer service.
- Previous contact centre or finance experience is highly desirable.
- Strong attention to detail and proficiency in computer skills.
- Ability to investigate, problem-solve, and follow up on queries effectively.
- Genuine interest in building a long-term career in the banking industry.
Please note that applicants must be Australian Citizens or Permanent Residents and will be required to undergo a Security Clearance prior to commencement. If you're seeking a workplace that nurtures professional development and encourages community involvement, this opportunity is ideal for you.
