Customer Engagement Specialist

1 month ago


Traralgon, Victoria, Australia DFP Recuitment Full time

Embark on a Rewarding Career in Retail Banking

Are you ready to take the next step in your professional journey? Our client, a leading banking institution, is seeking motivated individuals to become part of their energetic team as Customer Service Advisors.

About the Company:

This esteemed banking organization values a supportive and positive workplace culture, which is integral to their core principles. They are dedicated to providing outstanding service to their clientele while contributing positively to the community.

Employee Benefits:

Recognizing that exceptional talent deserves exceptional support, our client offers:

  • A comprehensive training program lasting 6 to 8 weeks, complete with personalized mentoring.
  • Opportunities for internal career advancement.
  • A collaborative and enjoyable team atmosphere.
  • Competitive superannuation contributions.
  • Additional perks including Bonus Annual Leave, Volunteer Leave, and discounted gym memberships.

Position Overview:

As a Customer Engagement Specialist, you will be crucial in delivering exceptional service to customers. Your primary duties will include managing inbound inquiries through various communication channels.

Key Responsibilities:

  • Engage with customers via inbound verbal and written communication.
  • Investigate and resolve transaction-related issues with empathy and professionalism.
  • Participate in quality assurance initiatives to maintain high standards of service.
  • Conduct follow-up calls to current and prospective customers.
  • Stay informed about updates in legislation and banking practices.
  • Engage in training and development activities as necessary.

Candidate Profile:

The ideal candidate will possess:

  • Proven experience in customer service roles.
  • Previous experience in a contact centre or financial services environment is highly advantageous.
  • Strong attention to detail and proficiency in computer applications.
  • Effective problem-solving skills and the ability to follow up on inquiries thoroughly.
  • A genuine interest in establishing a long-term career within the banking sector.

Additional Information:

Applicants must be Australian Citizens or Permanent Residents and will be required to undergo a Security Clearance prior to commencement.

If you are looking for a workplace that fosters professional growth and encourages community engagement, this opportunity is tailored for you.

DFP Recruitment is committed to diversity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander peoples, individuals from diverse cultural and linguistic backgrounds, and persons with disabilities. Reasonable adjustments will be provided throughout the recruitment process for individuals with disabilities.



  • Traralgon, Victoria, Australia atWork DES Full time

    Job Title: Employer Engagement ConsultantatWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better working lives.This role will see you build new and manage existing...


  • Traralgon, Victoria, Australia Wellways Australia Limited Full time

    Part-time Ongoing (0.5 FTE) opportunity in a supportive environment$37.35 - $40.05 per hour (SCHADS Schedule 3B) + Leave Loading + Super + Salary PackagingSupport families and carers in your community by drawing on your real-life experienceWellways Australia Limited is committed to reconciliation, lived experience, and inclusivity. We welcome people from...


  • Traralgon, Victoria, Australia Gippsland Water Full time

    We strive to provide exceptional water and wastewater services to our customers in central Gippsland. As a key member of our team, you will be responsible for engaging with vulnerable customers to offer support and guidance, ensuring a high level of customer satisfaction. Your role will involve working closely with regulatory bodies, industry standards, and...


  • Traralgon, Victoria, Australia Gippsland Water Full time

    About Gippsland WaterWe are a quality essential service that takes pride in our place in the Gippsland community. Our organisation is committed to ensuring the health, safety, and wellbeing of our community and staff. We are a significant employer in the region, working closely with our stakeholders towards an increasingly prosperous Gippsland.Our ValuesWe...


  • Traralgon, Victoria, Australia Wellways Australia Limited Full time

    About the RoleThe Carer and Community Engagement Worker will play a vital role in supporting families and carers in their community, empowering them to access local services and promote social and emotional wellbeing. This position requires a personal lived experience of caring for someone with mental health challenges or psychosocial distress and...


  • Traralgon, Victoria, Australia Windermere Child and Family Services Full time

    Empowering Victims of CrimeWindermere Child and Family Services is a community-based organization dedicated to providing support and services to individuals affected by crime. We are seeking a skilled and compassionate Victim Support Worker to join our team.The RoleAs a Victim Support Worker, you will play a critical role in providing direct support to...


  • Traralgon, Victoria, Australia Gippsland Water Full time

    About the RoleGippsland Water is seeking a highly skilled Automation Specialist to join its team.The successful candidate will provide specialist analysis, technical and support services associated with the automation of treatment plants, pumping stations, reservoirs and other process infrastructure.Key responsibilities include:Proactively identifying new...


  • Traralgon, Victoria, Australia DFP Recuitment Full time

    About the CompanyDFP Recruitment is a leading provider of recruitment services, dedicated to delivering exceptional results for our clients and candidates. Our company values are built on a foundation of professionalism, integrity, and a commitment to excellence.About the PositionWe are seeking a highly motivated and experienced Customer Service...


  • Traralgon, Victoria, Australia Banjo's Corporation Full time

    At Banjo's Bakery Café Traralgon, we're seeking a skilled Baker and Pastry Specialist to join our team. As a key member of our production team, you'll be responsible for producing high-quality breads, pastries, and sweets. Your excellent organisational and communication skills will ensure that products are delivered on time to meet customer demands.Key...


  • Traralgon, Victoria, Australia Dusk Full time

    Role Overview:As a Customer Assistant at Dusk, your mission will be to deliver exceptional customer experiences and help us achieve our goals during the peak trade period. You will be responsible for creating a warm and inviting atmosphere, igniting joy in every customer who walks through our doors.Key Responsibilities:Consistently deliver perfect customer...


  • Traralgon, Victoria, Australia Dusk Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Dusk team as a Christmas Casual Customer Assistant. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our stores during the peak trading period.Key ResponsibilitiesProvide...


  • Traralgon, Victoria, Australia ACE Training Full time

    Job Title: Specialist Trainer/Assessor - Lifting OperationsWe are seeking an experienced and professional Trainer/Assessor to join our team at ACE Training. As a Specialist Trainer/Assessor, you will be responsible for delivering high-quality training and assessment services in the areas of Dogging, Rigging, and Crane Operations.About the Role:The successful...


  • Traralgon, Victoria, Australia Dental Corporation Full time

    Deliver Exceptional Customer ServiceAs a Customer Service Consultant, you will play a vital role in creating a positive experience for residents, employees, and stakeholders within our Care Home.Key Responsibilities:Resident Placement: Provide a warm welcome to prospective residents, guiding them through the admission process with empathy and...


  • Traralgon, Victoria, Australia Chandler Macleod Full time

    Health and Safety Advisor OpportunityThis is an exciting opportunity for a strong Health and Safety Advisor to join the team at Chandler Macleod, a market-leading utilities organisation. The role is based out of a key power generation facility in Loy Yang, where the company has experienced strong continual growth and success.In this key role, you will work...


  • Traralgon, Victoria, Australia Gippsland Water Full time

    About Gippsland WaterGippsland Water is a quality essential service that supports the health, safety, and wellbeing of our community and staff. We are committed to ensuring that Gippsland Water remains a great place to work.The RoleThe Control Systems Engineer will provide specialist analysis, technical, and support services associated with the automation of...


  • Traralgon, Victoria, Australia ACE Training Full time

    Role OverviewWe are seeking experienced and professional High-Risk Work (WorkSafe Individual Assessors) Trainers and Assessors to join our team at ACE Training.The successful candidate will have a proven specialist lifting background and a passion for sharing learnings with others. They will be responsible for delivering engaging and relevant training &...


  • Traralgon, Victoria, Australia DFP Recuitment Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Consultant. As a key member of our team, you will be responsible for providing exceptional service to our customers through various communication channels.Key ResponsibilitiesCommunicate with customers through inbound verbal and written...


  • Traralgon, Victoria, Australia DFP Recuitment Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Consultant. As a key member of our team, you will be responsible for providing exceptional service to our customers through inbound verbal and written communication channels.Key Responsibilities:Communicate with customers to resolve...


  • Traralgon, Victoria, Australia DFP Recuitment Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Consultant. As a key member of our team, you will be responsible for providing exceptional service to our customers through inbound verbal and written communication channels.Key Responsibilities:Communicate with customers to resolve...


  • Traralgon, Victoria, Australia APM Full time

    Make a meaningful difference in the lives of othersAs a Disability Employment Specialist with APM, you will play a vital role in helping individuals with injuries, illnesses, or disabilities become work-ready and find sustainable employment. Our team delivers Employment Services Programs from over 400 sites nationally, and you will be based at our Traralgon,...