Fitness Industry Ambassador
2 days ago
About Us
Fitness Cartel is the leading franchisee of Planet Fitness, a global fitness brand with over 2,700 clubs worldwide.
We are dedicated to making a positive impact on the lives of Australians through our mission to deliver fun and affordable fitness.
Our Vision
We aim to revolutionize the fitness industry by providing a welcoming and non-intimidating environment for all guests.
Job Description
We are seeking an exceptional Membership Services Representative to join our team
As a Membership Services Representative, you will be responsible for:
- Greeting and saying goodbye to all members and guests
- Monitoring club access to members and non-members
- Answering any questions and handling member complaints
- Having an excellent understanding of the Judgement Free Zone and explaining it to all members and non-members
- Answering info calls over the phone and taking messages
- Giving club tours
- Selling memberships, completing membership agreements, and entering new members into the database
- Operating the Point-of-Sale system and collecting any balances of past due accounts
- Making appointments for PE @ PF hourly sessions
- Organizing and maintaining the customer service front desk
- Completing member welcome calls
- Completing daily cleaning zones as assigned by management team
- Completing club walk arounds
- Assisting with club housekeeping and restocking any paper products in locker room
- Perform beginning of the day and end of the day procedures
- Making yourself available to newer team members for questions and guidance
- Completing monthly Black Card Spa maintenance as assigned by management team
Required Skills and Qualifications
To succeed in this role, you will need:
- Previous customer service experience
- Current First Aid and CPR certification
- WWC (Working With Children) certificate or number from employment commencement date
- National Police Check certificate within 12 months of application date
- Cert III is desirable but not essential
Becoming Part of Our Team
If you're passionate about delivering exceptional customer experiences and contributing to a dynamic team, we encourage you to apply for this exciting opportunity
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