Information Access Coordinator

2 weeks ago

Queanbeyan, New South Wales, Australia beBeeCommunication Full time $80,487 - $86,411

Key Responsibilities

The Information Access Unit (IAU) was established to provide a single point of contact for applicants seeking information from Defence.

You will work closely with internal and external stakeholders to deliver services to ADF members, ex-members, families and representatives seeking information from Defence.

This role will suit you if:

  • You enjoy positive and challenging aspects of customer engagement and have a high level of emotional intelligence.
  • You are comfortable making things happen without being daunted by the unknown and see these as learning opportunities.
  • You can adapt in a positive and flexible manner.

About our Team

We are responsible for managing information requests and providing coaching support to team members.

You will be working with your team to enhance the customer experience. You will be agile in your thinking, proactively engage with your peer network and stakeholders; while actively identifying opportunities to implement improvements to service delivery, meeting current needs whilst looking to the future.

You will demonstrate the following characteristics:

  • Genuine interest in providing the customer with a positive and professional streamlined experience.
  • Achieving outcomes through effective negotiation skills.
  • Excellent communication skills, both written and verbal.
  • Confidence to engage with stakeholders at all levels, including those with complex needs.
  • Resilience, personal drive and a focus on enabling others in support of Defence capability.
  • Willingness to learn and be challenged.

If you are looking for a position where you will be engaging with a variety of clients and suppliers and you enjoy coming to work in a role where no two days are the same, then this is an ideal opportunity for you.

How to Apply

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