Customer Service Representative
2 weeks ago
We are seeking an exceptional Customer Service Representative to join our team. As the first point of contact for our guests, you will be responsible for delivering a warm welcome and providing exceptional service that reflects our high standards.
Key Responsibilities:- Interact with guests through various channels, including phone, email, and online systems, to create reservations, respond to enquiries, and resolve issues.
- Maintain accurate knowledge of resort services, rates, amenities, promotions, availability, pricing, and policies.
- Assist guests with check-in and check-out, confirm and process reservations, and follow up on late arrivals or cancellations.
- Tailor the guest experience to generate revenue through upselling, cross-selling, repeat business, and promoting in-house services.
- Maintain accurate records and booking systems, including PMS Opera, Micros, and SevenRooms.
- Process payments and record all monies received.
- Collaborate with the front office team and other departments to communicate guest needs and ensure special requests are met in a timely and efficient manner.
We are looking for someone who is passionate about hospitality, has excellent communication and interpersonal skills, and can provide a professional phone manner.
- Proficient in administration skills, particularly in software programs such as MS Office, with experience in PMS Opera desirable.
- Proactive in a fast-paced environment, able to prioritize tasks and handle multiple enquiries simultaneously.
- Able to demonstrate a friendly, professional manner, positive attitude, and commitment to providing service excellence.
- Excellent personal presentation and eligibility to obtain a Qld Working with Children Check Blue Card.
We offer:
- Casual shifts per week.
- Competitive hourly rate with penalties for evenings, weekends, and public holidays.
- Generous employee benefits and discounts on RACV products and resorts.
- A healthy team culture and recognition opportunities.
- Training and development opportunities.
- Laundered uniform and complimentary parking onsite.
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