Network Hardware Technician

1 week ago

Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $120,000
Technical Support Specialist

As a leading apparel and footwear company, we have a diverse portfolio of brands and 300 retail stores across Australia and New Zealand. Our brands include Superdry, Reebok, Review, Clarks, Hush Puppies, Shoes & Sox, Replay, Elka Collective, Black Pepper, Yarra Trail, Everlast, Lonsdale, Julius Marlow, Grosby, Mossimo, Marco Polo, Volley, and more.

The Opportunity

We're seeking an experienced Technical Support Specialist to join our dynamic IT team. This role will provide technical assistance to our end-users, both remotely and face-to-face.

Key Responsibilities:
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Coordinating and escalating incidents within established timelines
  • Providing support for incidents raised via phone or service desk
  • Liaising with clients, providing outstanding customer service
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (in-person or over the phone)
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
Requirements:

Previous demonstrable IT experience ideally 1 year in a similar position. A Diploma or University Degree in Computer Science (or relevant industry certifications) is desirable.

Demonstrated experience with Windows systems, desktops, and servers. Ability to effectively prioritize and execute tasks in a high-pressure environment, ensuring deadlines are met.

Excellent verbal and written communication skills. Highly customer-focused with a proactive work ethic. A team player who displays enthusiasm for the team and supports team objectives and willingly participates.

A valid driver's license and own vehicle are required.

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