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Service Allocator

2 months ago


Oakleigh South, Victoria, Australia Alsco Full time
About the Role

We are seeking a highly skilled Transport Allocator to join our team at Alsco. As a key member of our operations team, you will be responsible for planning and scheduling delivery services to our customers across the greater Melbourne region.

Your primary focus will be on ensuring the efficient and effective delivery of our services, while maintaining high levels of customer satisfaction. You will work closely with our operations, sales, and accounts teams to generate and schedule services, manage routes, and respond to customer inquiries.

Key Responsibilities
  • Supervise daily service technicians and ensure they have the necessary resources to complete their tasks
  • Schedule jobs, including ad-hoc and urgent service requirements, to meet customer needs
  • Plan and manage routes efficiently to minimize delays and maximize productivity
  • Receive and respond to customer inquiries, providing timely and effective solutions
  • Conduct daily outbound telephone service call checks and audits to ensure high levels of customer satisfaction
  • Produce daily operational and servicing reports to inform business decisions
  • Attend and contribute to daily meetings to discuss operational issues and share best practices
Requirements
  • Knowledge of transport software is essential
  • 2+ years of experience as an allocator or in a similar role is highly desirable
  • Excellent PC skills, including Excel and Word
  • Strong time management and organizational skills
About Alsco

Alsco is a leading provider of managed rental services, with a strong presence in Australia. We pride ourselves on our commitment to customer satisfaction, operational excellence, and employee development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.